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German Player Support Agent - Bilingual role (GermanEnglish)

Employer
Ubisoft
Location
Newcastle Upon Tyne, UK
Salary
Competitive
Closing date
3 Feb 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

We are always on the lookout for creative, entrepreneurial spirits who share our passion for what they do.

If you are ready for a challenge, are fluent in written and spoken German alongside English, full of new ideas and ready to play a role in our ongoing success, then we want to hear from you!

As well as being great team players and living and breathing the Ubisoft brand you will also:

* Consistently provide solutions to our German and English players and deliver an exceptional customer experience with every interaction.

* Support both German and English player contacts using webmail & chat, and potentially forums and social media in coordination with Team Leads.

* Act with autonomy and creativity to delight and astound players with knowledge and passion for our products.

* Look for opportunities to improve the player experience by sharing consumer feedback and recommendations to internal Production & Business teams.

Your mission is to:

* Monitor allocated territory queues to ensure SLA's are met.

* Proficient in troubleshooting technical issues.

* Develop a deep knowledge of Ubisoft products and process.

* Provide first contact resolution of player issues

* Take personal ownership of customer requests & provide exceptional player experience as measured through player surveys and internal SLAs.

* Support your team leads, new projects and the wider business as and when required.

* Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers
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