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IT Service Desk Analyst

Concept Resourcing
Somerset, UK
Closing date
4 Feb 2021

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Technology & New Media
Contract Type
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Job Details


Role- IT Service Desk Analyst
Start Date - 01/02/2021
FTC - 12 Months
Location - Somerset
Day Rate - £150

Please only apply if you have NHS Experience.

The Role

Motivated and enthusiastic individual who is a key member of the IT team with an overarching goal of delivering a first class IT Service Desk support service to the Trust and its customers in line with the Service Level Agreements.

Key Responsibilities

The primary responsibility of this post is to deliver the highest quality service request and incident handling to meet and surpass agreed service levels.
The post holder will deliver the highest level of customer service and deliver a first class technical support service.
The post holder will work primarily on the telephone to deliver IT support on a range of PC / Laptop or peripheral devices via remote support tools where appropriate.
There is an expectation that the post holder may provide support for Desktop colleagues or other IT Services teams as required.

Requirements and Skills

ITIL Foundations Certificate
Microsoft Windows Clients OS
Basic Networking Troubleshooting
Microsoft Office Applications
IT Security Basics
ITSM Tools ; TOPdesk
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