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Inbound Sales / Customer Advisor – Digital Health

Recruitment Revolution
Exeter, Devon
£22,000 Base (£24,400 OTE) + Benefits & Bonus
Closing date
11 Feb 2021

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Contract Type
Customer Service, Sales
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Job Details

We are looking to recruit a passionate, caring and motivated Inbound Sales / Customer Advisor to join our friendly sales team to help us continue our ambition for growth, and to help people live happy, independent lives with our life saving services. We provide around the clock support to over 70,000 customer with our digital health products. This role is for a compassionate candidate who can empathetically marry the needs of customers with the the success of the business. This is NOT a hard Selling role.

** This is NOT a Cold Calling Role. You be dealing with inbound leads & exiting warm leads. This is a helpful matching right product to customer role **

Role Info:

Inbound Sales / Customer Advisor – Digital Health
Exeter EX2
£22,000 plus potential to earn up to £2,400 bonus per annum (£24,400 OTE)
Comprehensive Benefits Package plus further company performance bonus

The Inbound Sales / Customer Advisor Role:

The purpose of the role is to effectively process and convert incoming/outgoing sales leads through all channels and to create efficient appointments for our Field Team.

This includes converting incoming/outgoing warm sales leads through all channels. No hard selling is involved; it is very much about matching the needs of the customer and identifying opportunities for other products and/or services. This role would be suited to someone who has excellent communication and relationship building skills; who is motivated; is used to speaking on the telephone to customers; and has a passion for great levels of customer service which is achieved by selling our products to vulnerable clients which are best suited for them and their personal needs.

You will need the ability to show empathy and patience towards our customers with an open, friendly attitude. Having worked in a telesales environment or have any knowledge of medical terminology is desirable

Consultative Sales / Customer Advisor Duties:

+ Taking inbound enquiries to convert to sales using a friendly communication style.
+ Making outbound calls via warm leads and follow up on previous enquiries.
+ Achieving individual & team KPIs including conversion targets and quality standards.
+ Achieve and maintain an Excellent quality call standard, which is measured on a monthly basis.
+ Placing orders and booking appointments using a CRM system
+ Offline admin tasks including emails
+ Following a Sales script in order to ensure excellent quality for our customers and ensuring they have the product which is right for them.

Skills and Experience

+ Educated to GCSE level or equivalent
+ Microsoft Office experience
+ Previous sales experience
+ Excellent Customer Service experience including speaking to clients over the telephone
+ Able to show empathy towards our vulnerable customers
+ Demonstrable interpersonal skills
+ Strong attention to detail skills

The role will be subject to a standard DBS check.
Location: Our modern office in Exeter EX2 5SP (free parking)
Salary: £18,677 p.a plus potential to earn up to £2,400 bonus per annum (Max £200 per month -KPI driven)

Hours: Staggered Rota Mon-Fri 8am-6pm and 9am – 5pm on Saturday (35 hours per week)

+ 26 days’ annual leave plus Bank Holidays
+ Wellness programmes
+ Health on Line Cashback Plan
+ Contributory Pension
+ Life Assurance of 4 times’ salary
+ Development Training
+ My Hub discount portal

The interview process will be in two stages – the first will be a telephone interview, followed by a face to face or via Microsoft Teams interview.

Your Experience / Background / Previous Roles May Include:
Customer Sales, Health Sales, Medical Sales, B2C Sales, Customer Service, Product Support, Product Sales.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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