2nd Line IT Technical Support Engineer

We're looking for a 2nd Line IT Technical Support Engineer to work in our central London offices. You MUST HAVE a min of 2 years' experience working in the IT industry (preferably with an MSP).

Find out more about the job here: https://nsis.co.uk/jobs-at-nsis/

Location - Central London

Full Time - Monday to Friday

£25k to £29k per annum (DOE)
Must be living in the UK and eligible to work
Must have min of 2 years' experience in the IT industry
Fluent in English
Position Available - Immediately

We are looking for a technical support engineer to join our team.
It is essential that you have a min of 2 years' experience in the IT industry and preferably with an MSP.

You will be working in a fast paced, dynamic environment. The candidate must have a solid base knowledge IT systems and Networking and preferably already working with an MSP.

You will find yourself involved in a wide range of technical support issues and you must have the ability to demonstrate excellent communication skills and the ability to deal with problems and technical issues in a pressurised environment. Some of your duties will include (but not be limited to):

• PC repair / configuration and systems knowledge
• The ability to organise and prioritise own workload
• Logical, methodical approach with the ability to enter data accurately into a reporting system.
• Customer Care skills (for internal and external customer contact).
• The ability to work accurately under pressure.
• Helpdesk and incident management
• Providing onsite and remote support
• Daily system checks and reporting

Experience, Skills & Knowledge:

• Windows Server 2008 and above
• PC repair and systems knowledge
• Microsoft O365 MS Office software packages
• Active Directory
• Terminal Servers
• Desktop Support for Windows and Mac
• OS Printers Mobile devices (iPad, tablets & phones)
• Experienced in using backup software
• Centralised Anti-Virus software
• Good knowledge of Networking and networking protocols including TCP/IP
• Experience and good knowledge of networking - using switches, routers, Wi-Fi devices, network cabling and infrastructure (essential)

The successful candidate must have:

• The general IT aptitude to learn
• Confident when speaking to the public
• Able to treat information with the strictest confidence
• The mind-set required to keep administrative task both up to date and up to the standard required by company policy
• Able to work as a team with a variety of different people.

If you have the required experience and would like to apply, or have any questions, please email your CV

This job was originally posted as www.cwjobs.co.uk/job/91612716