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2nd Line IT Technical Support Engineer

Closing date
14 Jan 2021

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Technology & New Media
Contract Type
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Job Details

We're looking for a 2nd Line IT Technical Support Engineer to work in our central London offices. You MUST HAVE a min of 2 years' experience working in the IT industry (preferably with an MSP).

Find out more about the job here:

Location - Central London

Full Time - Monday to Friday

£25k to £29k per annum (DOE)
Must be living in the UK and eligible to work
Must have min of 2 years' experience in the IT industry
Fluent in English
Position Available - Immediately

We are looking for a technical support engineer to join our team.
It is essential that you have a min of 2 years' experience in the IT industry and preferably with an MSP.

You will be working in a fast paced, dynamic environment. The candidate must have a solid base knowledge IT systems and Networking and preferably already working with an MSP.

You will find yourself involved in a wide range of technical support issues and you must have the ability to demonstrate excellent communication skills and the ability to deal with problems and technical issues in a pressurised environment. Some of your duties will include (but not be limited to):
  • PC repair / configuration and systems knowledge
  • The ability to organise and prioritise own workload
  • Logical, methodical approach with the ability to enter data accurately into a reporting system.
  • Customer Care skills (for internal and external customer contact).
  • The ability to work accurately under pressure.
  • Helpdesk and incident management
  • Providing onsite and remote support
  • Daily system checks and reporting

Experience, Skills & Knowledge:
  • Windows Server 2008 and above
  • PC repair and systems knowledge
  • Microsoft O365 MS Office software packages
  • Active Directory
  • Terminal Servers
  • Desktop Support for Windows and Mac
  • OS Printers Mobile devices (iPad, tablets & phones)
  • Experienced in using backup software
  • Centralised Anti-Virus software
  • Good knowledge of Networking and networking protocols including TCP/IP
  • Experience and good knowledge of networking - using switches, routers, Wi-Fi devices, network cabling and infrastructure (essential)

The successful candidate must have:
  • The general IT aptitude to learn
  • Confident when speaking to the public
  • Able to treat information with the strictest confidence
  • The mind-set required to keep administrative task both up to date and up to the standard required by company policy
  • Able to work as a team with a variety of different people.

If you have the required experience and would like to apply, or have any questions, please email your CV

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