Role Profile: 2nd line/Desktop Support Company: Circle Health Group https:// and www.bmihealthcare.co.uk
Location: GlasgowSalary: £25,000 - £27,000pa + BenefitsSkills: IT Support, Windows 10, Windows Operating Systems, Active Directory, MS Office, LAN/WANCompany:
Circle Health Group is a company that runs hospitals and health services in the UK. Different to most healthcare organisations, Circle build independent hospitals which pioneered five-star hospitality in the UK, and they run innovative types of work for the NHS across specialist areas.
In December 2019 Circle acquired BMI Healthcare, and are now embarking on a period of growth as part of their digital transformation programme. Working in partnership with BPM Tech, Circle Health Group are recruiting for a number of exciting positions within IT & IG. This is an exciting time for the organisation and a great opportunity for motivated IT professionals to join their ranks and play a significant part in Circle Health Group's next steps! Position:
Circle Health Group are looking for an IT Support professional to work as an IT Operations Technician, providing support to the 4-core service delivery technical teams in the business. The IT support person is there to help ensure a stable and secure Network, Systems, Comms and EUC (end user computing) service delivery function, acting as an escalation point for the IT operations, service desk and wider team.
- Maintaining and supporting the IT operations technology platforms.
- Assisting with and troubleshooting on-site issues as required.
- Deal with third party suppliers, following defined processes and procedures.
- Contributing to development of service delivery operations-related technologies and policies.
- Following and contributing to service delivery operations team processes.
- Triage and resolution of incidents and problems.
- Proactive logging and escalation of issues where issues are identified as per monitoring systems.
- Responsible for ensuring failed hardware is logged and replaced as per SLA.
- Maintenance of IT documentation
- Ensure that all work is properly logged, prioritised and SLA targets are consistently achieved.
- Participation in on-call rota, including some out of hours working.
Key experience required for the IT Operations Technician:
- 2+ years experience working in a professional, service-oriented IT team; supporting multiple sites across the UK
- Experience dealing with large volumes of calls
- Experience supporting Windows OS (Server and Desktop)hardware, platforms and related products
- Experience supporting Windows 10, Active Directory platform
- Experience supporting LAN / WAN / WLAN hardware, platforms and related products
- Experience supporting 0ffice365 environment & products
- Experience supporting virtualisation platforms
- Experience supporting voice and communications hardware, platforms and related products
This role is ideal for an IT candidate who has a broad range of experience across IT support, who is keen to progress into a network, systems, comms EUC, or security specialist. You will be comfortable working under pressure, both alone and as part of a wider team, demonstrated success in responding to customer's needs and delivering service or product on time and of high quality.
Please note, successful candidates will need to undertake a DBS check Next steps:
Interview dates are scheduled for week commencing 14th December
BPM Tech are working in partnership with Circle Health Group across a number of roles within their IT & IG Departments. Please feel free to apply through the advert, or contact us directly to discuss any of the IT opportunities available at Circle Health Group!
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