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IT Support Analyst / Infrastructure Engineer

IT Talent Solutions Ltd
Closing date
21 Jan 2021

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Technology & New Media
Contract Type
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Job Details

IT Support Analyst / Infrastructure Engineer required for my client based near Hull for a permanent role paying £25-35k

Hours are 8am - 5pm with 1 hour for lunch.

Main Duties:

• Provide end user support for windows PCs/laptops, mobiles, tablets

• Provide system support for windows servers, office 365, active directory, video conference, exchange

• First point of contact via helpdesk/phone/in person for group IT helpdesk & other business users

• Troubleshooting, diagnosing and resolving problems as the first point of contact. Escalating the problem to another member in the team if required

• Basic networking troubleshooting/diagnostics

• Supporting end users via the helpdesk, phone or in person

• Ensure effective communication on escalation

• Assist with the creation of support documentation for our internal knowledge base

• Any experience/knowledge in Azure, Meraki, Networking, Intune, Mitel with be advantageous
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