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Senior Collections

Employer
THC Recruitment
Location
Berkshire, UK
Salary
Competitive
Closing date
21 Jan 2021

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Sector
Accountancy
Contract Type
Permanent
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Job Details

Collections Team leader

Berkshire

To manage the full arrears from day 1 to end, the Collections Team leader is responsible for managing individuals and their workloads and to ensure all procedures are fully adhered to. The Collections Team leader is also responsible for the effective management of third party providers post-termination.

Your role

*Work effectively as part of the supervisory team.
*Meet Collections telephone statistic goals.
*Ensure Collections Team Members are proactively managing their work queues.
*Escalation point for Collections and Repossessions issues.
*Resolve customer complaints which cannot be handled through normal Team Member means.
*Work with the Collections Manager, Credit & Risk Director and HR Department to develop appropriate training material for Team Members.

Your experience

*Previous collections and/or recoveries experience in a call center environment.
*Analytical and objective thinker
*Thoroughly understands the Collections and Repossessions practices and procedures
*Excellent negotiation, problem solving and organizational skills
*Understands work flow and work queue management.

Benefits

Car (optional or cash )
Bupa healthcare (optional or cash)
25 days holiday increasing with service
Pension
Discount on a range of cars
Eyecare and spectacle vouchers
Plus many more excellent benefits

For a full detailed job specification please call Vicky.
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