Senior Collections
- Employer
- THC Recruitment
- Location
- Berkshire, UK
- Salary
- Competitive
- Closing date
- 21 Jan 2021
View more
- Sector
- Accountancy
- Contract Type
- Permanent
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Job Details
Collections Team leader
Berkshire
To manage the full arrears from day 1 to end, the Collections Team leader is responsible for managing individuals and their workloads and to ensure all procedures are fully adhered to. The Collections Team leader is also responsible for the effective management of third party providers post-termination.
Your role
*Work effectively as part of the supervisory team.
*Meet Collections telephone statistic goals.
*Ensure Collections Team Members are proactively managing their work queues.
*Escalation point for Collections and Repossessions issues.
*Resolve customer complaints which cannot be handled through normal Team Member means.
*Work with the Collections Manager, Credit & Risk Director and HR Department to develop appropriate training material for Team Members.
Your experience
*Previous collections and/or recoveries experience in a call center environment.
*Analytical and objective thinker
*Thoroughly understands the Collections and Repossessions practices and procedures
*Excellent negotiation, problem solving and organizational skills
*Understands work flow and work queue management.
Benefits
Car (optional or cash )
Bupa healthcare (optional or cash)
25 days holiday increasing with service
Pension
Discount on a range of cars
Eyecare and spectacle vouchers
Plus many more excellent benefits
For a full detailed job specification please call Vicky.
Berkshire
To manage the full arrears from day 1 to end, the Collections Team leader is responsible for managing individuals and their workloads and to ensure all procedures are fully adhered to. The Collections Team leader is also responsible for the effective management of third party providers post-termination.
Your role
*Work effectively as part of the supervisory team.
*Meet Collections telephone statistic goals.
*Ensure Collections Team Members are proactively managing their work queues.
*Escalation point for Collections and Repossessions issues.
*Resolve customer complaints which cannot be handled through normal Team Member means.
*Work with the Collections Manager, Credit & Risk Director and HR Department to develop appropriate training material for Team Members.
Your experience
*Previous collections and/or recoveries experience in a call center environment.
*Analytical and objective thinker
*Thoroughly understands the Collections and Repossessions practices and procedures
*Excellent negotiation, problem solving and organizational skills
*Understands work flow and work queue management.
Benefits
Car (optional or cash )
Bupa healthcare (optional or cash)
25 days holiday increasing with service
Pension
Discount on a range of cars
Eyecare and spectacle vouchers
Plus many more excellent benefits
For a full detailed job specification please call Vicky.
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sign in
or
create an account
to save a job.
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