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Client Account Manager

Jomo People Ltd
Closing date
16 Jan 2021

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Job Details

Do you want to join an established Fin-Tech business as a client account manager and get a generous salary plus an amazing employee benefits package and company culture? Do you have previous client account manager experience, ideally within a finance, financial services or fin-tech environment? Are you customer focussed, a proactive problem solver and used to working in a fast-paced environment? If you answer yes, we want to hear from you!
Position: Relationship Manager (Client Account Manager)
Location: Cardiff City Centre
Salary: up to £32,000 pa depending on experience plus bonus
Hours: Full time permanent contract, Monday to Friday (no weekends / evenings)
If you are successful in securing this a client account manager role for this FinTech business you can expect the following great benefits, in addition to a modern office environment in the heart of Cardiff City Centre:
* 28 days holiday + bank holidays
* Interest free season ticket loan
* Private medical insurance
* Employee Assistance Programme
* Ride to work scheme
* Flu vaccine vouchers
* Eyecare vouchers
* 50% discounted gym membership
* 50% off mobile apps (Calm, Duolingo, Audible, Les Mills)
* 2 days charity leave per year
* And so much more...
The successful client account manager will be responsible for the following:
* Providing first class, commercially focused insight and support to our clients, proactively driving service excellence from a financial and product perspective with a key focus on client retention
* Nurture, develop and manage relationships to ensure clients are getting the best service for their business, negotiating rates and SLA's where applicable
* Arrange and conduct regular service review meetings with clients to evaluate current and future service offerings ensuring understanding of key features of the businesses' product range to effectively propose any appropriate additional services
* Deliver timely and appropriate solutions and responses according to customer needs and objectives
* Ability to effectively handle objections and manage complaints and escalations to provide the best outcome for the client and business
* On-going training as required to ensure clients are maximising the benefits of the company portal
* Work closely with the Customer Services Team to deliver the agreed strategy, engaging in regular portfolio reviews and offering service and risk solutions
* Collaborate with colleagues in the Tech Team to ensure that the voice of the clients is heard
For your application to be successful for this client account manager role for a FinTech business in Cardiff, your CV should demonstrate the following skills and experience:
* Past working experience in a relevant role, i.e. Relationship Management within a finance environment
* A desire to find ways to continually improve the service delivered to clients
* Experience in delivering client-focused solutions based on client needs
* Able to solve problems and escalate with potential solutions where necessary through correct channels to ensure seamless client experience
* Ability to interpret complex financial accounts to identify both financial needs and manage portfolio risk.
* Strong negotiating skills with the ability to defend pricing and service.
* Advanced understanding of cash flow management
* Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
* Experience of effectively using your knowledge of credit products, processes and risks to make fair and informed lending decisions that meet clients' needs
* A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
* Proven ability to manage multiple clients at a time while paying strict attention to detail
So don't delay! Send your CV to Jomo People today to apply for this exciting new client account manager job in Cardiff or call Jomo People on the number below for more information
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