UX Researcher

Holland & Barrett International
Nuneaton, UK
Closing date
11 Feb 2021

Job Details

Join us in revolutionising our digital experiences! As a UX Researcher you'll be at the forefront of change within the business, working within our established and successful UX team to assist building new and enhancing current journeys.

The UX Researcher will be responsible for designing and conducting user research and identifying the best method based on research goals and resources. The Researcher is responsible for all aspects of research (planning, recruiting, moderation, analysis, reporting) for both generative (participatory design) and evaluative (usability testing) research. You will be using a variety of user testing methodologies to reveal actionable customer insights. You will also be comfortable working with data, from gathering and analysis through to design and presentation.

Main Responsibilities:

Designing, planning and conducting the usability testing process from developing user recruitment through to test moderation, analysis and reporting
Conducting research to gather insights for new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensuring the user need is fully understood in the design process)
Modelling insights gained from user research into formats to enhance organisational understanding of our users - such as personas and user journey maps
Working with managers as required to devise appropriate research strategies to generate focused insights
Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
Presenting findings and related design/business recommendations and customer insights to senior decision makers
Promoting user centred design principles and best practice across the organisation

The Person

Experience of conducting user interviews
Experience analysing both quantitative and qualitative data
Previous experience of planning, designing and managing
Previous experience of developing and conducting usability testing sessions
Good presentation skills for delivering insights in various formats
Influencing user needs to senior stakeholders and acting as a persuasive advocate for those needs
Understanding of user interface / user interaction design principles
Understanding of market trends and innovations
Excellent communication skills for cross-functional collaboration

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