1st Line IT Support

In Technology Group Limited
St. Helens, UK
Closing date
11 Feb 2021

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Technology & New Media
Contract Type

Job Details

Role: 1st Line IT Support
Location: St Helens
Salary: £19,000 - £23,000 + Excellent Benefits & Training Opportunities

We are searching for a technical and customer service focused 1st Line IT Engineer for a Managed Service Provider in St Helens.

This opportunity is vacant due to the continued growth that the company are experiencing. They provide an outstanding level of service to their clientele and are widely regarded as one of the best IT Service Providers in the North West.

They place a massive emphasis on their employees personal and professional development and help as best they can with training and development plans to ensure that you achieving and striving towards your highest potential in and out of the workplace.

Brief Overview of the Role & Technical Skills Required:

Brief Role Description
  • Technical 1st line service desk support
  • Escalating complex issues to more senior analysts
  • Working within SLA's
  • Using all resources and methods available to ensure the efficiency of your troubleshooting
There will be opportunity to work on technical projects as well as providing service desk support

Desired Tech Stack
  • Office 365 (Admin / Understanding)
  • Windows Server 2008 - 2012 (min)
  • Exchange Server 2013 - 2016 (Admin / Understanding)
  • VMWare & Hyper V (Admin / Understanding)
  • Backup Technologies (Veeam / Datto)
  • Hardware
  • HP, Dell, NAS
Windows OS 7 - 10Networking
Hardware (Build / Config)

You need to be a strong communicator and confident when conversing with clients, with the ability to explain complex concepts to non-technical people.

If you feel like this role would be a good fit for you and your experience, then please apply immediately and you will be considered immediately.

Azure / Office 365 / Windows Server / Exchange Server / SQL Server / VMWare / Hyper V / Backup / Veeam / Symantec / Veritas / Datto / Hardware / Microsoft / HP / Dell / Lenovo / IBM / SAN / DAS / NAS / IDRAC / Windows OS / Networking / WAN / LAN / vLAN / iSCSI / PAT / NAT / VPN / RDP / Wi-Fi / Ruckus / Unifi / DNS

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

This job was originally posted as www.cwjobs.co.uk/job/91626797

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