Our client based in Newcastle is recruiting for a Payroll Manager to join their busy team.
Its essential the successful candidate has previous pension payroll administration experience of Defined Benefit schemes including running of payrolls on a computerised system, balancing month-end and year-end returns.
Job purpose summary
Working closely with the Deputy Payroll Managers to ensure provision of high quality pension payroll services to both beneficiaries and Trustees. In addition, you will be expected to participate in strategic business changes i.e. critical success factors, implement decisions made by the Board and Principals and understand the issues that affect the performance of the Company.
Key responsibilities & accountabilities
You will be involved in a wide range of pension payroll and management tasks. As Payroll Manager you will have prime accountability for the service delivery in terms of quality, profit and sustainability for an assigned Administration client portfolio as well as the day to day line management of the deputy payroll managers and their designated team. Key responsibilities may include:
Providing expert advice solutions to pension payroll queries; keeping abreast of technical and legislative developments within the pensions industry.
Overseeing the project management of annual and ad-hoc projects such as year-end HMRC returns pension increases. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
Involvement in the scrutinising of client payroll work of other less experienced pension payroll team members. Signing out of ad-hoc and standard letters in response to customer queries.
Disseminating information to team members on service delivery objectives and targets for assigned client portfolio. Presenting of technical matters at team meetings.
Leading non-client activities, conducting internal audits, being alert to potential improvements in pension payroll processes, quality improvement and implementing changes. Ensuring Governance tracking measures (for example central spreadsheets, error logs etc) are updated promptly.
Assuming responsibility for total workflow management for the designated teams, including workload allocation, prioritisation and ensuring delivery in line with client expectations, legal timescales and service level agreements (SLAs). Holding regular workflow meetings with deputy payroll managers to manage progress and resolve any issues.
Identifying team objectives or other necessary changes in line with business needs, and actively implements appropriate course of action.
Positively contributing to regular management meetings, implementing any recommendations or decisions made in terms of working practices, resourcing, efficiencies and dissemination of communications to more junior staff.
Formal staff management responsibilities including areas such as; conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities as and where required.
Formal responsibilities for mentoring, training, coaching and developing of pension payroll team members. Ensuring adherence to company policies and working procedures, follow up on errors that impact on teams outside of Payroll
Forging strong working relationships with other departments/teams both internal and external to the Company in order to provide a total service to our clients. e.g. Pensions Accounts, Payroll, Administration Business Support and in house BACS bureau.Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.
Knowledge & experience
Able to demonstrate an expert knowledge of pension payroll administration activities and apply this knowledge to any scheme payroll.
Previous pension payroll administration experience of Defined Benefit schemes including running of payrolls on a computerised system, balancing month-end and year-end returns.
Thorough knowledge of pension payroll legislation framework and demonstrable ability to remain informed of changes to the framework.
Previous supervisory, leadership and management experience including performance monitoring, appraisals, recruitment etc.
Previous experience of managing people and processes in a payroll environment is desirable.
Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.
Previous project management experience would be required to perform pension payroll project based work, i.e. take on of new clients.
IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.Training, education & qualification
Educated to a minimum of A Level or Degree or equivalent standard.
Ideally a minimum of three C grades or above at A Level or equivalent qualification.
Strong Maths and English GCSE or equivalent qualification - minimum grade B.
Possession of a professional payroll qualification is preferred but not essential (or applicants deemed 'qualified by experience' would be considered)