The National Trust plans to invest in conservation over the next 10 years ensuring we continue to care for some of the most important historic buildings and gardens in England. As part of this we are developing new ways of working to ensure we look after our building's effectively and efficiently.
To help delivery our strategy, we now have an exciting opportunity for an experienced operational facilities and support service leader to join us at the National Trust.
If you are passionate about leading a team in an organisation that cares for and maintains its historic places and properties, keeping them attractive and safe for our staff, volunteers and visitors to enjoy, this role would be perfect for you.What it's like to work here
The Scotney Castle Portfolio includes two separate estates. The Scotney Estate is a Pay for Entry visitor attraction that includes the country house, romantic garden and fairy-tale old castle surrounded by a beautiful wooded estate, much of which is designed as A Site of Special Scientific Interest. The Estate includes a tenant farm and Hop Gardens with the last working Hop Oast in operation in the National Trust. We have residential and commercial let properties and a Carpenters workshop run by volunteers providing bespoke hand-crafted products. The portfolio also includes Sprivers a small country Estate and Nap Wood, both open for free public access.
Scotney is a big growth portfolio in the region, with the team working hard to improve the visitor experience, the facilities while seeking to conserve the property and collection to the highest of conservation standards. Investment is being sought for a range of exciting projects to allow the Portfolio to reach its full potential. This is an exciting time to join the team. Scotney is a lively exciting dynamic place to work where there is always something going on. If you enjoy getting hand-on as part of a dynamic, passionate team caring for and maintain special places for visitors, supporters and local communities, this role would be perfect for you and we want to hear from you!
Please also read the additional documents about this role.What you'll be doing
We're looking for a Facilities & Support Manager to join our Property Leadership team and lead our Support Services team of staff and volunteers, inspiring confidence, able to adapt quickly to new ways of working and apply their technical knowledge to a range of different tasks.
You'll be responsible, along with other members of our Property Leadership team, for delivering our plans to give our visitors the best experience possible while conserving our heritage assets to the highest standard. Your role will have specific responsibility for compliance, maintenance, and administrative support across all areas of our work. You'll see the bigger picture, always thinking of new ways to improve the safety and enjoyment of our visitors, as well as leading improvements to the compliance and condition of the mansion, Old Castle and estate buildings.
Day to day, you'll be managing a small team of staff and volunteers to provide facilities and business support to the whole of the Scotney Portfolio. You will oversee our compliance systems, ensuring that essential tasks are identified and completed on time, enrolling and motivating other staff to support or deliver these for you, keeping the profile of compliance and risk management high within the organisation. You will liaise with contractors delivering a wide array of activities for the estates, assist in or commission maintenance, repairs and cleaning, and constantly ensure that the properties facilities (car parks, toilets and other visitor facilities) are contributing to a fantastic visit. You will oversee our maintenance and support service budgets ensuring correct procurement and accounting for expenditure.
You will oversee the provision of a range support service functions including managing the Scotney Property Offices reception, responding to general enquiries face to face and by phone, email and social media. You will support our Volunteer Managers in recruiting, inducting and providing ongoing training for our Volunteer team. You will take the lead in ensuring all business support systems are correctly used, providing training to other team members as needed, and ensuring correct use and storage of personal data in line with GDPR instructions. You will support our Visitor Reception and Commercial teams in managing visitor booking data and financial income. You will provide a finance support function including procurement and reporting on financial income and expenditure. You will be the link point between the Scotney Property and Scotney Regional Hub teams which share an office on the property.
As part of the Property Leadership Team you will have Duty Management responsibilities one day a week and one weekend in three. Reporting directly to the General Manager you will also deputise for the GM on occasions and be able to fully represent all areas of our Portfolio's work both within the National Trust and externally with stakeholders, supporters, the local community and with our members.Please read the role profile attached for more information.Who we're looking forApplications from internal employees who are under notice of redundancy are assessed against the minimum criteria listed below. All other applicants may be assessed against other criteria in the advert and role profile.Any employees under notice of redundancy who meet the minimum criteria will progress to the next stage. In your application please provide details of how you meet the criteria for this role.
- An understanding of facilities management and maintenance requirements supported by relevant vocational experience or professional qualification such as the Institute of Work and Facilities Management - Member Level 4 Certificate.
- Awareness of building fabric and conservation principles.
- Good experience of managing operational risk, including excellent knowledge of Health & Safety, CDM regulations, Emergency Procedures, Fire and Security procedures and legislation.
- Experience of managing budgets, finances, projects and contracts/contractors including experience of financial data analytics and reporting.
- Advanced IT skills (Microsoft Office) and experience of using and maintaining record management, finance, asset management and informational systems.
- Experience of working in a business, customer service and / or visitor attraction environment, along with facilities and/or office supervision responsibilities.
- Leadership skills including line management, coaching, team development, motivation, and communication.
- Good People skills and puts importance on outstanding customer service, enabling strong relationships to be built and maintained both internally and externally.
- Excellent Written and verbal communication skills including influencing, negotiating and presentation.