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Customer Service Champion – eCommerce

Employer
Recruitment Revolution
Location
Colchester
Salary
£8.95 Per Hour + Benefits
Closing date
28 Jan 2021

View more

Sector
Retail
Contract Type
Permanent
Function
Customer Service, Sales
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Job Details

Ready to join one of the most exciting and fastest-growing brands in the UK? If you are friendly, bubbly and thrive on delivering excellent customer service we want to hear from you!

Role Info:

Customer Service Champion – eCommerce
Colchester, CO4
From £8.95 Per Hour + Perkbox + Pension + Company Discount Scheme + Bonus Scheme

The Customer Service Champion Role:

We are on an incredible journey, with a mission to become the only destination brand for active nutrition.

We are shaking up the sports nutrition industry through disruptive marketing campaigns that help people think differently about our brand – and we need your help!

We want passionate risk-takers. We want people that like to challenge our thinking. We want people that live and breathe digital and have a passion for nutrition, health, fitness, and sports.

The Customer Champion’s key responsibility is to ensure that all customer queries and communications are handled professionally and efficiently, delivering a high quality customer service experience every time.

As a Customer Champion you will respond to customer communications and queries via email, telephone and live chat. You will update orders and customer accounts on a variety of internal systems and support the management team to deliver on all aspects of the customer service team workload.

What will you be doing?

+ Managing customer queries via telephone, email and live chat on a day to day basis
+ Updating customer's orders and accounts via online and in-house databases
+ Checking and amending live orders were appropriate
+ Liaising with couriers via telephone and web regarding customer's deliveries
+ Delivering a first-rate customer service experience in all cases
+ Keeping emails up to date with a response time of 1 hour
+ Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
+ Carrying out any other ad hoc duties requested by your line manager to support the customer service function

What are we looking for?

+ Enthusiastic and bubbly personality
+ Ability to communicate professionally via telephone and email
+ Strong team player and flexibly in regards to working hours
+ Affinity to sports nutrition and/or fitness is an advantage

What do we offer?

+ Competitive salary
+ Pension
+ 50% company discount
+ Company pension
+ PerkBox subscription
+ Cycle to Work scheme
+ Summer hours

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR

Company

We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit https://www.recruitmentrevolution.com

Find Us
Website:
Telephone
01344844064
Location
Castle Hill House
12 Castle Hill
Windsor
Berkshire
SL4 1PD
United Kingdom
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