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Competency Development Manager - South England

Mortgage Advice Bureau
Little London, UK
Closing date
22 Jan 2021

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Job Details

Mortgage Advice Bureau (MAB) are a nationally recognised mortgage broker and network, winners of over 150 awards in the past 5 years and continually growing.

Reporting to the Regional Supervision Manager, the Competency Development Manager role primarily supports the transition of Advisers from Interim Competence to Full Competence, supporting the Adviser journey following L&D training.

This role also requires the implementation of the Training and Competency scheme incorporating High Amber Risk Advisers and is Field based with the successful candidate being based in the south of England.


Effectively supervise Advisors within your span of control to ensure that:
  • All new Advisors achieve fully competent (FC) status within required time limits
  • All checks and signs off where required, happen within deadlines
  • Closely monitor all Academy level advisors, completing extra checks where required, depending on level of competency
  • Continually monitor and manage any development needs as appropriate
  • Promptly raise any concerns or areas of risk with Advisers and AR Firms
  • Provide L&D support for assessments/roleplays etc
  • Assist with workshops providing support where appropriate in order to support the Adviser journey
  • Support Academy advisers though ATT - IC - FC
  • Working closely with Advice Quality, ensure that all checks are followed up and any issues are dealt with promptly
  • Analysis of provided tech data (through agreed systems) to identify areas of concern or development of Advisers, and input appropriate development plans
  • Use observation skills to identify areas of concern or development need of Advisors and address promptly putting development plans in place where necessary
  • Provide relevant support throughout journey appropriate to adviser experience
  • Supporting advisers to deliver excellent customer service and a consistent TCF customer journey
  • Carry out side by side and/or remote coaching and provide feedback.
  • Identify training needs through gap analysis, creating bespoke TNA's
  • Passionate about delivering interactive and forward-thinking coaching
  • Confident influencer with strong interpersonal skills - working 121 or with small groups
  • Work closely with Approved Persons to ensure training priorities are met within timelines
  • Regular updates & completion of relevant back office system to ensure audit trail for activities completed
  • Complete follow up where required to ensure action or development points have been completed within timescales and provide guidance and assistance where needed
  • Effectively handle any regulatory or compliance queries received from AR firms & Advisors, raising any action points as necessary, acting as first point of contact
  • Carry out other duties as required to meet business needs
  • Ensure that there is a consistent approach to compliance and regulatory policy
  • Willingness & ability to travel within the field to enable required levels of supervision
  • Proactively contribute to the wider compliance teams to improve processes and procedures to drive efficiency
  • Effectively contribute to Team meetings
  • Ensure adherence to the T&C scheme at all times, at all levels
  • Ensure all relevant regulatory knowledge is kept up to date
  • Proactively provide holiday/absence cover for the team as determined by management

Skills & Behaviours
  • Excellent coaching, listening and development skills
  • Able to adopt a pragmatic and common-sense approach to scenarios where required
  • Ability to motivate Advisors to strive for success
  • Ability to create and follow through on development or action plans
  • Effective self-management to drive efficiencies
  • Ability to communicate at all levels with professionalism and integrity
  • Observation and analytical skills to identify any issues or areas of risk
  • Out of the box thinking to enable process improvement at all times
  • Ability to build effective relationships with key stakeholders
  • Excellent influencing skills
  • Sound problem-solving skills, with ability to plan effective contingencies and solutions
  • Use good judgement and self-sufficiency at all times to enable sound decision making
  • Excellent communication and influencing skills across a range of stakeholders to influence change and form strong working relationships
  • Strong organisation skills with ability to prioritise and meet deadlines
  • Ability to adapt and change priorities in line with business needs
  • Ability and willingness to travel and cover large geographical area if required

Experience & qualifications
  • Knowledge of MIDAS Pro
  • CeMAP or equivalent financial services qualification
  • Good Microsoft Office Knowledge (Word/Excel)
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