IT Service Desk Analyst

IT Service Desk Analyst - Contract

London (Remote during Covid)

£(Apply online only) pd umbrella

Advantage Resourcing has an opportunity to join an exciting company who is seeking an IT Service Desk Analyst to join them on a contract basis. The role is based remotely during Covid and then will be based out of their London offices. Reporting to the Service Desk Supervisor, you will be responsible for 1st line support to users via telephone, email and remote support.

DUTIES:

- Provide 1st line support to users - logging tickets, password resets, desktop queries and email support
- Support with fault diagnosis
- Resolve IT incidents and requests from service users
- Maintain records - document problems according to classifications
- Checking progress on incidents
- Escalate issues to 2nd Line as required in line with escalation procedure

SKILLS:

- Skilled in providing IT support - ideally from a large and complex organisation
- Technical skills around group policy, cache and password resets
- Ability to resolve issues around Windows 10 and O365 support
- Familiarity with call logging system (ideally Service Now or Remedy)
- Problem solver with fault diagnosis skills
- Skilled communicator - excellent verbal and written communication skills

If interested and you match the criteria above, please send your CV in the first instance!

Advantage Resourcing is a service driven recruitment consultancy