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Service Manager

ALH Recruitment
Navenby, UK
Closing date
2 Feb 2021

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Service Manager - Lincolnshire - 40,000 / 45,000

Due to expansion ALH Recruitment are recruiting for a Service Manager with immediate effect for our client based closed to Navenby, in Lincolnshire.

Reporting directly into the Service Director, the successful candidate will be confident, exceptionally organised and possess a very 'hands on' approach to their role within this growing business.

Job Title: Service Manager

Reports to: Service Director

Job Overview: A key operational role to ensure sustainable business growth occurs. You will work cross-functionally with different areas of the business which are primarily managers, engineers, stores/manufacturing, and customers.

Responsibilities and Duties:


* Ensuring an excellent service delivery is achieved for both regional & key account customers

* Ensuring customer SLA's and KPI's are met

* Ensuring 'turn around' times on jobs are kept within agreed SLA's

* Ensuring AWR's meet customer spend criteria thresholds

* Ensuring customer communication is maintained throughout

* Be the internal voice of the customer


* Ensuring 'Safety Absolutes' are being followed

* Ensuring correct plant/equipment is hired so engineers can perform their duties safely

* Ensuring engineers are as productive and effective as possible

* Ensuring adequate resource is available to achieve required results

* Ensuring 'AWR's are actioned within agreed time frames


* Ensuring monthly regional targets are achieved

* Ensuring there is a focus on 'aged' jobs

* Ensuring 'non-productive' spend is approved prior to expense; and within approval limits

* Ensuring 'Van Stock' and 'Container Stock' procedures are adhered to and stock replenished

* Ensuring end to end efficiencies are identified and leverage applied to deliver

* Ensuring all propositions made to the customer are commercially viable and sustainable


* Daily, weekly, monthly targets

* Ensuring daily update of systems for clear visibility

* Engineer data quality and/or data issues / action plans

* Warranty / call back / non-productive activities / action plans

Experience and knowledge in an engineering environment is essential.

Experience in leading a Service Team in a similar environment would be a distinct advantage.

If you feel you have the skills and experience to step into this role please apply below
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