My client are a specialist within the Electric Vehicle Charging sector and are currently looking to recruit a Technical Support Manager to predominantly cover the South of the UK.
They are seeking a highly-skilled, professional technical support manager to join a dynamic and growing team. In this position, you will oversee all hardware and software technical matters companywide in the UK and provide local support to our technical support team based in Europe.
You will work collaboratively with clients/users, the development team in Europe, and various stakeholders throughout the group of companies, to ensure that all technical matters relating to product training, installation, commissioning, operation and maintenance of all the products supplied are delivered in an efficient, effective and timely manner.
Manage the company's Technical Support functions for all hardware products supplied by the company.
Be the go to person for the UK team for all back office software issues and queries
Deep dive and drill into EVSE via back office software to investigate, troubleshoot, resolve, document and record issues raised by internal and external partners.
Improve the effectiveness of the Company's communication to both internal and external partners on solutions to technical issues and support UK Sales Teams on Technical pitches to customers.
Provide product support and other technical support functions to the supply chain in the most efficient manner for all concerned.
Provide technical support to the operations department and the wider team.
Provide relevant technical information to Operations staff to enable proper operation and maintenance of EV charging equipment.
Raising monthly analysis Reports on failure trends, installation issues and installer feedback in accordance with routine and ad-hoc reporting requirements.
Take an active role in the "Installer Product Training" sessions to internal and external partners across both hardware and software.
Provide support to internal and external partners on the processes and procedures on achieving and maximising the functions of the back-office software.
Manage onboarding the process of new customers using our back-office platform.
Supporting CPO (Charge Point Operator) Clients with technical issues
Preferred experience working in the Electric Vehicle sector but not essential.
Preferred understanding of Back-Office platforms
General knowledge of OCPP, OCPI and API's
Working knowledge of Electrical Infrastructures for EVs would be an advantage.
5+ years' experience working in Information Technology field.
Solid working knowledge in all required software and programming languages.
A proactive approach to problem solving.
A hands on approach and practically minded and capable.
Ability to work in a high-pressure, deadline-driven environment.
Exceptional communication and reporting skills.
Self-Motivated with a can-do attitude.
Good people skills are essential.
The Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy