IT Account Manager

Great Find Recruitment
London, UK
Closing date
6 Feb 2021

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Contract Type

Job Details

Account Manager

GreatFind Recruitment are working on a fantastic opportunity for a client of ours based in London, who are looking for an Account Manager to join them on a permanent basis.

Your role as an Account Manager will be to identify, develop and secure new business opportunities, to complete sales of the client's product range, maintain and update customer relationship database and provide effective pre- and post-sales support to their customers and technical teams.

Job Purpose

The Account Manager will; maintain, develop and broaden existing School relationships. This will require a keen focus on retention and growth of existing contracts and relationships, in addition to identifying, influencing all ICT related opportunities from your account base.

You will be allocated a defined number of accounts who are based across the UK including Primary Schools, Secondary Schools, Free Schools, Independent Schools, University Technology Colleges (UTCs) and Further Education Colleges.

Key objectives being leading on a defined account, develop strategic partnerships with accounts, retention of existing customer's and growth in account spend, whilst delivering an outstanding service to the account base.

Duties and Responsibilities

Exceed Gross Profit and Revenue targets
Exceed Visit and Quality Contact targets
Selling, cross selling and upselling
Update and maintain Account Plans for each customer account, targeting key stakeholders and maximise key opportunities
Execute sales activities that delivers against the company sales targets
Work closely with marketing to follow up on sales campaigns
Support the creation, development and management of a rolling 12-month pipeline of opportunities to exceed sales targets
Act as product champion on behalf of sales, sharing new & key product and market information with the wider sales team to enable peers and team to be successful
Good knowledge of the education ICT market in order to build credibility with our customers
Support the delivery of accurate sales forecasts to the Sales Lead, on a weekly, monthly and quarterly basis
Manage all account renewal agreement excl. support agreements, unless lead on account
Proactively provide daily, weekly and monthly updates on sales pipeline, account plans and performance against target, to the Sales Manager
Create, update and maintain customer contact records within the company CRM system
Deliver excellent customer care such that customers are retained in a sustainable manner, underpinned by the client's key values
Deliver high quality calls, visits, presentations and sales quotations to account base
Adhere to the company's policies and procedures including quality, Environmental and information securityThe Ideal Candidate

Experience and excellent track record of Account Management
Results orientation and achievement with demonstrable performance against targets and KPIs
Excellent sales skills and educational knowledge
Excellent commercial judgement and decision making
High stress tolerance
Experience of the Education ICT market
Excellent communicating and influencing skills
Excellent organisational and time management skills
The ability to think and act strategically, with customers and within the business
Previous and strong experience with CRM systems
Proactive and confident in working across company departments
Excellent telephone manner and excellent customer facing skills
Flexible can-do attitude with a willingness and ability to adapt within the role
Strong team and cross department working skills
Strong Planning & organising skills
Excellent written, numerical and presentation skills
Highly successful experience of selling value added ICT products, goods and services
A degree (or equivalent) in a relevant subject
Excellent written, numerical and presentation skills

If you feel you have the required experience as an Inside Sales Representative, and this role is suitable for you, please do not hesitate to apply for immediate consideration.

About GreatFind Recruitment

We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.

We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.

We are an equal opportunity provider

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