2nd Line IT Support Engineer wanted! - Falmouth, Cornwall.
We are looking for a 2nd Line IT Support Engineer to bring experience 3XC Phone, OFFICE 365, Virtualisation, and patching, to a team of 16.
You will be the point of contact for customers and internal staff, helping deliver the best user experience possible through.
- Supporting escalated issues on 3XC Phone systems, OFFICE 365, and Virtualisation products.
- Virtualisation knowledge in any of the following; Hyper V, VMWare, IBM, Azure, VPN, and Vlan
- Happy to visit sites and assist with patching.
- Mainly working/supporting the Microsoft environment
- Working dynamically in a small team - Helping out in other departments as necessary.
- Previous Network/Infrastructure/Support experience.
- Knowledge of Hyper V, VMWare, IBM, Azure, VPN, Vlan, and general virtualisation support.
- Experience working in the Microsoft suite - Azure, Office 365, Sharepoint, Active Directory, Onedrive, Outlook.
- Great customer service.
- Able to solve problems.
- Communicate clearly to the end user, and up and down the support line as required for escalations.
Salary is negotiable based on your experience.