Payroll Systems Analyst

We are looking for a Payroll Support Analyst to provide an efficient and consistently high-quality support service to our contracted customers.

What's on offer?

· Competitive Annual Salary

· Flexible Benefits Package including contributory pension scheme, private medical insurance, life assurance and 25 days holiday

· Permanent position with a market leader & award-winning company

· Structured career progression within Product Support

What will the role involve?

· Support, advice and guidance queries via chat tool, raising incidents/cases on behalf of customers

· Provide phone/remote support for complex advice and guidance queries and/or solutions

· Perform data analysis to investigate, diagnose and apply corrective action and/or use of troubleshooting techniques to identify solutions for application issues, adhering to SLAs

· Create knowledge articles

· Replicate application defects

What skills and experience will you have?

· Strong experience and understanding of end to end UK payroll processes

· Experience of working in a bespoke software house and / or supporting a bespoke web application or software

· Understanding what an application does and how to work with the end user to use the application effectively

· Have excellent communication skills, telephone manner and problem-solving skills.

Desirable skills and experience include;

· Experience in writing SQL queries to retrieve and analyse data

· Experience and demonstrable understanding of the ITIL framework

· Experience of ServiceNow would be beneficial