Application Support Team Lead

Job Title: Application Support Team Lead

Industry: Public Sector

Salary: £41,000 - £44,000

Location: London

Reports to: Technical Operations Manager

Responsibilities:

• Manage Application Support Team and taking full responsibility of their effectiveness.
• Coach and develop the team
• Liaise with multiple internal teams
• Make strong stakeholder relationships with Product Owners
• Strong multi-tasking and time management skills
• Ensure problem prevention methods are continually applied to improve service levels and reduce costs
• Ability to read and analyse application logs to escalate to the relevant testing and development teams
• Good problem solving skills to provide root cause analysis of problems and workarounds.
• Application monitoring
• Proactively assign, manage and prioritize relevant support tickets on the ticketing queue
• Configuration management in multiple environments
• Support application deployment during hardware upgrades for production services
• The core applications are: Galaxy Ticketing, Silverbear CRM, and Magento and Salesforce Commerce Cloud.

Qualifications:

• Experience in a similar role
• Experience with Galaxy ticketing system
• Experience with Silverbear CRM
• Excellent understanding of ITIL service management processes
• Experience of working in a high pressure environment
• Excellent problem solving, planning and analytical skills.
• Extensive experience of managing client queries and problems
• Strong communications skills with a demonstrable ability to interact and influence at all levels within the organization
• Strong experience working with relational databases
• Good working knowledge of the Microsoft Windows Server
• Understanding of Infrastructure/Server components

If this sounds like the ideal role for you, please send through your up to date CV.

Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed.