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Application Support Team Lead

Employer
Premier IT
Location
Little London, UK
Salary
Competitive
Closing date
16 Jan 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Job Title: Application Support Team Lead

Industry: Public Sector

Salary: £41,000 - £44,000

Location: London

Reports to: Technical Operations Manager

Responsibilities:

  • Manage Application Support Team and taking full responsibility of their effectiveness.
  • Coach and develop the team
  • Liaise with multiple internal teams
  • Make strong stakeholder relationships with Product Owners
  • Strong multi-tasking and time management skills
  • Ensure problem prevention methods are continually applied to improve service levels and reduce costs
  • Ability to read and analyse application logs to escalate to the relevant testing and development teams
  • Good problem solving skills to provide root cause analysis of problems and workarounds.
  • Application monitoring
  • Proactively assign, manage and prioritize relevant support tickets on the ticketing queue
  • Configuration management in multiple environments
  • Support application deployment during hardware upgrades for production services
  • The core applications are: Galaxy Ticketing, Silverbear CRM, and Magento and Salesforce Commerce Cloud.
Qualifications:

  • Experience in a similar role
  • Experience with Galaxy ticketing system
  • Experience with Silverbear CRM
  • Excellent understanding of ITIL service management processes
  • Experience of working in a high pressure environment
  • Excellent problem solving, planning and analytical skills.
  • Extensive experience of managing client queries and problems
  • Strong communications skills with a demonstrable ability to interact and influence at all levels within the organization
  • Strong experience working with relational databases
  • Good working knowledge of the Microsoft Windows Server
  • Understanding of Infrastructure/Server components
If this sounds like the ideal role for you, please send through your up to date CV.

Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed.
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