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1st / 2nd Line IT Support

BAE Systems
Rochester, UK
Closing date
16 Jan 2021

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Technology & New Media
Contract Type
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1st / 2nd Line IT Support

Would you like to be part of a busy and diverse role? We currently have a vacancy for an IT Support Analyst performing 1st / 2nd line support at our site in Rochester, Kent.

As an IT Support Analyst, you will be responsible for providing IT support to end users for a range of IT systems, applications, PC desktops, Intranet support, audio visual and conference room support. Specifically ensuring rooms are maintain and the equipment therein managed. You will work directly with internal business customers at all levels, also with other IT team members plus internal and external IT providers. This will involve face to face communications with end users, as well as tracking and chasing calls with 3rd party IT providers.

You will be working as part of a team servicing IT requests, providing IT Support to various meetings and events, supporting HDVC and WebEx meetings, and managing and resolving calls in our help desk system.

Your main responsibilities as an IT Support Analyst will involve:

Providing Audio Visual and Conference Room Support, Wyse terminal management and Conference meeting support. Provide maintenance schedule and upgrade plans for meeting rooms.

Ensuring help desk calls are monitored and addressed in line with SLA's

Supporting a range of business applications, and equipment including mobile phone support.

Supporting IT Intranet sites

Supporting end user desktop and mobile phones

Answering customer queries and provide IT assistance

SharePoint Administration

Producing knowledge articles and communications for end users and other IT providers

Your skills and qualifications as an IT Support Analyst:


Experience of IT and/or AV Support

Ability to investigate end user problems

Good problem solving and IT technical skills

GCSE's or equivalent qualification


Experience of Audio Visual Tools support, including virtual collaboration tools e.g. Telepresence, WebEx, Skype for Business

IT qualifications desirable at A Level or equivalent

What we're looking for in you:

You will be a self-motivated and organised individual, with the ability to work with end users and other IT providers.

Commitment to delivering on to agreed project timescales.

You will be confident and have strong team working skills.

You will be an excellent communicator, both verbal and written.

Possess excellent relationship building skill and the ability to build rapport quickly

You will have a can-do attitude and see issues as challenges to resolve.

You show a passion for making the customer life easier, and always consider the customer impact of a decision/issue.

Salary: £21 to 23k

Location: Rochester, Kent UK

Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive.

BAE Systems

BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries.

Electronic Systems

The Electronic Systems (ES) sector spans the commercial and defense electronics markets with a broad portfolio of mission-critical electronic systems, including flight and engine controls; electronic warfare and night vision systems; surveillance and reconnaissance sensors; secure networked communications equipment; geospatial imagery intelligence products and systems; mission management; and power-and energy-management systems. Headquartered in Nashua, New Hampshire, ES employs approximately 13,000 people globally, with engineering and manufacturing functions primarily in the United States and the United Kingdom.

We pride ourselves on employing the best professionals around. Join us and you'll be part of something important; something you can be proud of. You'll have the opportunity to work from concept to completion, giving you real ownership of projects. Whatever you do, you'll have the satisfaction of knowing you're making a difference to people's lives.

BAE Systems is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds. We particularly welcome applications from sections of the community which are currently under-represented at BAE Systems, including women, BAME and applicants with disabilities. Please note we will not use any personal information relating to your background at any stage of the application process.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation.

Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role with BAE Systems.
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