Claims Settlement Team Leader

Employer
Copart
Location
Bedfordshire, UK
Salary
Competitive
Closing date
6 Feb 2021

View more

Sector
Accountancy
Contract Type
Permanent

Job Details

How would you like the chance to work for a Global automotive re-auction company?

Copart are currently seeking a motivating leader with outstanding customer service skills and unwavering attention to detail, does this sound like you?

Then look no further. We have a fantastic opportunity for a Claims Settlement Team Leader to join our team in Wootton.

Copart UK Limited is a critical outsource partner to all of the UK motor insurance companies, providing essential services that relate to the UK transport infrastructure by collecting, transporting and storing accident damaged vehicles. Copart is also intrinsic to the waste management, recycling and disposal of end-of-life vehicles which has been deemed critical and therefore are able to remain fully operational whilst ensuring social distancing measures are met, during the current COVID-19 pandemic.

We are a small close-knit team that support each other like a family. As Claims Settlement Team Leader, you will manage, motivate and lead your Claims Settlement team to ensure Operational Excellence. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.

Main duties & responsibilities;

Ensure that the Customer Experience is to the highest standards and consistently delivered by your team.
Continuously review and evaluate the effectiveness of individual team members.
Provide effective and appropriate leadership guidance, coaching or direct intervention to your team members as necessary. With the support of the Claims Settlement Manager, set developmental challenges, identifying training needs as appropriate.
Enact agreed-upon objectives that support the Claims Settlement Team and set team goals that support the delivery of own objectives.
Install appropriate quality standards into own objectives and day-to-day activities that will always ensure the delivery of Operational Excellence within your team.
Continually measure your team performance through appropriate KPIs and other indicators.
Assist in the development and promotion of a culture that actively supports the Company's Mission, Vision & Values and where best practice is identified ensure it is shared with other team leaders to the benefit of the whole Claims Settlement.
Assist in the installation of and maintain appropriate forms of communication with your team.
Review the Customer Experience, both internally and externally, looking for continuous improvement within the Claims settlement and valuation process.Such other duties as requested by your line manager

So, if you want:

Monday to Friday Working
28 days holiday including Bank Holidays
Employee benefits scheme providing discounts at many high street retailers
Discounted Employee Share Purchase Plan
Contributory Personal Pension Plan
Family Events....as well as a uniform and on-going support with personal development, apply today!

Keywords: Insurance | Claims Settlement | Team Leader | Customer Support | Customer Service | Communication | Call Centre | Automotive | Leadership | Automotive | IT Literate | MS Office | Communication | Mentoring | KPIs | Training | Staff Development

Essential Skills

Proven experience in a customer support environment
Evidence of supporting continuous improvement and delivering high performance standards
Ability to be hands on and lead by example
Good problem-solving skills
Strong communication and interpersonal skills
Dynamic, energetic and motivational leadership style
Good IT skills, especially in Microsoft OfficeDesirable Skills

Automotive or insurance sector experience
Previous Team Leader experience
Examples of self-driven continuous learningAbout Company

Copart was founded in the USA in 1982. Copart is a NASDAQ listed company and currently operates in more than 200 locations in 11 countries and has over 125,000 vehicles up for auction every day. With locations throughout Asia, North and South America, the Middle East and Europe, including 16 locations across the UK we are a fast-paced, growing and exciting business auctioning in excess of 400,000 vehicles per year through our online auction technology in the UK alone.

We work with many of the world's leading insurance, finance houses, banks, and automotive dealers, fleet and rental car companies who rely on the combination of our advanced technology, robust processes and our people to deliver industry-leading performance. Our continued investment in innovation and our customer-centric approach means we deliver bespoke solutions tailored to the specific needs of all our clients, and Copart is looking for the right people to join our team

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