Shift Supervisor

Scania Limited
Gatwick, UK
Closing date
6 Feb 2021

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Contract Type

Job Details

HGV Shift Supervisor

Salary - £40,000 per annum + Bonus + Benefits

Working hours - Monday - Friday (Apply online only) / (Apply online only) - Rotating shifts

Due to our continued success as one of the country's leading suppliers of heavy commercial vehicles we have an exciting opportunity for a Shift Supervisor who takes pride in providing excellent customer service and has a passion for working with the best.

Based at our GATWICK branch, your role will be to ensure the workshop is run with maximum efficiency and profitability by adapting capacity to demand and utilising existing resources as efficiently as possible. You will also be responsible for managing the customer relationship, ensuring that customers have great confidence in the workshop through the provision of excellent service.


Work along with your team in accordance with the Service Flow
Oversee the daily running of the workshop in conjunction with Service Reception, prioritising workload to meet customer needs, ensuring a steady flow of work through the workshop
Independently carry out repairs, calibrations and troubleshooting on Scania vehicles electronic control systems and electrical components using PC diagnostics with an emphasis on non-intermittent faults
Diagnose, analyse and rectify all types of faults, including engines, gear boxes and retarders, brake systems, pneumatic and electrical components
As required, attend to disabled vehicles at the roadside or on customers' premises as part of Scania Assistance calls, following appropriate routines and procedures including roadside safety laws and regulations
Estimate both mechanical and body repairs to vehicles and trailers
Liaise with external and internal customers to ensure work is authorised
Liaise and negotiate with parts department to ensure parts availability and ensure service exchange and warranty parts procedures are adhered to
Provide technical support to the workshop and external customers
Monitor job cards and service documentation for completeness and accuracy
Ensure the provision and ongoing condition of workshop tools and equipment; arrange purchase, repair and calibration
Supervise workshop staff and apprentices, including monitoring of timekeeping and productivity, authorising overtime and identifying training needs
Assist in maintaining a daily flow of quality job cards for costing / invoicing
Ensure a high standard of cleanliness and tidiness is maintained within the workshop and tools are in good condition in order to maintain the company image and a safe working environment
Proactively work to improve CSI and mystery shop results

Key requirements for the role:

Technical experience and/or qualification
Previous supervisory experience (desirable)
Experience in HGV sector

Knowledge, Skills and Abilities:

Self-motivated and enthusiastic approach
Full clean driving licence, plus LGV Licence (desirable)
Excellent customer service skills and ability to build and manage relationships.
Effective communication skills
Effective time management and organisation skills.
Ability to work under pressure
Ability to actively seek solutions to problems
Actively work part of and lead a team

Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.

Excellent benefits package including Pension Scheme, Complementary Life Insurance, Financial Incentive Schemes, discounts on major retail outlets including groceries. For a full breakdown of benefits; please visit our website and follow the careers link.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity in all we do.

If you feel you have the skills and expertise for this challenging role then please apply today.

Scania (Great Britain) Ltd is an equal opportunities employer.

**Strictly No Recruitment Agencies

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