Birmingham, Bristol, Cardiff, Croydon, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham, Stratford
About the job
HMRC is the UK's tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for public services and help families and individuals with targeted financial support.
With one of the largest organisational change portfolios, this is an exciting time to join a new Change & Transformation Directorate within Customer Compliance Group (CCG).
Within CCG Transformation, a significant part of our role is working with the wider HMRC Programmes including the Making Tax Digital Programme and the Customer Engagement Programme as well as CCG led programmes like Protect Connect to support the end to end change lifecycle from early design through to Business Readiness and embedding activity.
You will develop critical CCG and broader HMRC relationships and lead the overall partner plan for TD that will underpin the successful delivery of the Transformation Directorate portfolio.
You will lead on exciting formative work including set up the cross-HMRC partner management and horizon frameworks. You will also lead a team of business partners managing key senior relationships, working closely with your Deputy Director as the Head of BP.
You'll have specific responsibility for developing the critical relationship with CS&TD working with key partners in that area to identify and influence emerging change initiatives at the earliest possible stage.
You will have oversight of our horizon scans and partner plans across the Department and will manage the BP team on a day to day basis supporting and working with this exciting team to ensure comprehensive and effective engagement in all the critical areas identified in our partner mapping and horizon scanning work.
To develop a full understanding of the Strategy, TOM and Transformation roadmap context within CCG to ensure that this is represented and requirements are negotiated optimally, as the need arises across HMRC.
Developing any requirement for engagement models and crafting those working with the SCS 1 lead in to TD SLT
Developing TD partner mapping and plan
Owning, iterating and refining the plan
Understanding the landscape in their specific area (CS&TD)
Developing the relevant relationships according to the partner map
Reporting into the BP DD
Making recommendations for corrective action, areas for focus for the other DDs
Managing critical relationships within their area and having oversight of wider less critical relationships
Providing briefings for the DDs / TDDs of key messages for partner meetings / 1-2-1s
Input into Comms plans to ensure appropriate for partner groups
Dispute management planning and assistance where required
Influencing of key partners and critical issue where more senior influence and mediating is required in CCG/TD's best interests
Day to day management of the BP team
A qualification or experience within one of the following would be ideal:
- Prince2 qualification
- APM or equivalent Project Management qualification
- Experience within business change management methodologies (Prosci)
Significant experience of working in a similar role with or within a Business Partnering function
Demonstrate experience of developing and deploying engagement models and partnering plans across multiple teams in constantly evolving environments
Experience of managing a large team including day to day team management, planning, coaching, mentoring, staff development, performance and trouble shooting in addition to being able to display strong emotional intelligence, delegation, decision making and building an inclusive culture
The ability to work with and influence multiple, disparate partners and prioritise requests, actions and results whilst developing excellent relationships
Analytical thinking, structured problem solving skills, outstanding communication skills via all mediums and use of appropriate Microsoft Product suite and other applications (Specialist user of Word, Excel, PowerPoint, Visio, MS Project, Primavera, etc.)
Possess the ability and aptitude to plan, prioritise and coordinate technical work and to acquire collaboration from others (management by influence)