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IT Operations Shift Manager

Computershare Technology Services Ltd
Edinburgh Technopole, UK
Closing date
21 Jan 2021

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Technology & New Media
Contract Type
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Job Details

IT Operations Shift Manager - 24/7 - Edinburgh - Permanent

Do you have a passion for technology, outstanding leadership skills and experience within the finance sector? Then look no further because we can give you that opportunity right here at Computershare!

Clearly, you won't actually be required to work 24/7, but this is a shift-based role.

If you have experience working in a similar role, then of course you will be used to what a 24/7 role looks like. Equally, you may not have done shift-based work before, but it might just fit with what you love to do and want to do. Either way, we wanted to highlight it right up front as we need you to happily commit to these working patterns.

Don't worry, we give back to you what you put in. We will give you challenge, variety and the opportunity to put your stamp on things.

What does growth and progression look like I hear you say? Well, the world really is your oyster.... literally! Here at Computershare you will truly be working on a global scale and with that gives you worldwide opportunity.

I am sure you have probably already hit that apply button, but just in case you did want to know more then read on.

What will you be doing?

IT Operations looks different in every business, so when you join us one of the key priorities is for you to get to grips with our organisation and our environment. It is therefore important that you have a desire and want to learn, and this should continue beyond the immediate requirements of the role.

You will be a trusted business partner who provides a credible, reliable and personable service that allows us to be successful in delivering on our values.

Computershare maintain the financial assets of our clients and on any given day there can be in excess of 50 billion dollars coming through our systems. IT Operations play an important part in this and ensure our critical applications are monitored 24\7. As one of our Shift Mangers you will have full responsibility for your team, from workload allocation to demand management, ultimately ensuring that our systems are functioning, and all critical issues are escalated.

What are we looking for?

Hopefully you will have a good grasp of what we are looking for based on all the above but let's delve a little further to highlight some of the key attributes we would like to see in you.

You will have experience working in a leadership role and be technically savvy to enable you to be that point of escalation for your team and our stakeholders from multiple global business lines. You will be well seasoned in team development, strategic planning and everything else that goes with leading a successful team.

Being commercially focused is always important to us, as is the ability to drive continuous improvement with a spotlight on automation.

You will be passionate about technology and everything that goes with it, but you will also be driven by people and providing great leadership.

Other skills and experience required:
  • Excellent understanding of technical environments and systems
  • Willingness to work flexible hours / shifts
  • Ability to look at set processes & procedures and highlight potential improvements
  • Solid understanding of ITIL Framework and best practice
  • Proven experience of building effective working relationships with stakeholders at all levels
  • Ability to influence change and bring people on a journey
  • Experience in resource management, ensuring that talent is honed, and the team are supported to develop their skills

What's in it for you?

Lots! We offer a fantastic benefits package which includes 25 days annual leave, pension scheme, life assurance, discretionary bonus and much more.

We support and encourage our employees to develop and we have an excellent training academy here at Computershare.

You really do get out what you put in.

So, if this is something that sounds exactly what you are looking for then don't hesitate, apply today!

Keeping our employees safe

We're currently performing all interviews, assessments and background checks online to ensure the safety of everyone involved.

Most of our employees are working remotely. For people who need to be in the office we're following government guidelines on safe working. This includes regular cleaning, maintaining safe distances and limiting the number of people in the office at any one time.

Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

The welfare of our employees is of paramount importance to us, and we will continue to do everything we can to keep our people safe during this difficult time.

A truly diverse place to work

Computershare celebrates the diversity of our people and we welcome applications from everyone.

At Computershare, we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.

Computershare Investor Services plc is authorised and regulated by the Financial Services Authority. Computershare Investor Services plc is registered in England and Wales No 3498808 and the registered office address is: The Pavilions, Bridgwater Road, Bristol, BS13 8AE.

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