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Service Delivery Manager - Telecoms

Step Ahead Recruitment
West Lothian, UK
Closing date
22 Jan 2021

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Technology & New Media
Contract Type
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Job Details

SERVICE DELIVERY MANAGER - £50k-£60k incl of CA - plus bonus

We are currently working with a leading Telecommunications group who are looking for an additional Service Delivery Manager to join their team.

We are looking for someone with experience in account management within the telecoms industry. Planning, problem solving, project management and sales skills will also be necessary for this role.

The ideal candidate will be someone with strong leadership skills, someone who adopts a structured approach and is comfortable making challenging and difficult decisions.

Job role of the Service Delivery Manager:

Overall responsibility for customer engagement process
Responsible for contract management, deliverables and organic growth of accounts
Clarifying and communicating customer requirements, issues and escalations internally
Ensuring that customer expectations are managed
Responsible for change management
Provide support to sales in preparation of bids
Manage the contract review process
Experience/skills required for the Service Delivery Manager:

Experience in a similar role in the telecoms/IT industry
An analytical mind with excellent IT skills
Strong background of dealing directly with senior stakeholders
Contract/SLA Management
A full job description is available.

Please apply here with a short covering letter. We will acknowledge receipt of your application
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