Technical Team Leader - 3rd Line Support - London / WFH
£60-65,000 + package
Concept IT are looking for a Technical Team Leader to join a well-established and growing technology company in their professional services division.
The role will oversee a team of experienced technical engineer who provide 3rd / 4th line technical support and technical project delivery. Key technologies are: M386, O365, EUC, Windows Server, EUC (Win10, SCCM etc)
A background within IT/Cloud professional or managed services is essential.
I'm looking for a hands-on technical leader/manager who is committed to delivering high quality services for clients.
Managing and leadership of 3rd Line Technical Team
Personal development plans for engineers
Point of escalation for technical support issues
Building links with internal department heads
Growth of team - recruitment & cross training
Point of escalation for project incidents
Adhering to ITIL principlesRequired Skills / Experience
Previous leadership/management experience of technical teams
Experience within the IT / Cloud services sector (Professional/Managed Services)
Excellent people management skills
Excellent communication skills
Strong technical skills across: M365, O365, MS Azure, EUD/EUC
Relevant industry certifications - MS-100., MS-101, MD-100, MD-101, AZ-300 (desirable)
Experience of Microsoft Security products (desirable)
Passion for IT and technologySalary on offer is £60-65,000 + benefits
Full JD available. Looking to move ASAP so please send me your full CV and I will call you to discuss further
James Turley - IT Recruitment Consultant - - (phone number removed)
3rd Line Support - Technical Team Leader - Technical Manager - M365 - O365 - Microsoft Engineers - Service Delivery - ITIL - SLA - KPI - PRINCE2 - Exchange - SCCM - SQL - SharePoint