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Service Assurance Team Leader - Telecoms

NMS Recruit Ltd
Chester, UK
Closing date
22 Jan 2021

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Technology & New Media
Contract Type
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Job Details

This is an exciting opportunity to join a rapidly growing Telecoms business as a Service Assurance Team Leader.

This role carries primary responsibility for leading the service assurance team and will involve developing a team to deliver outstanding results.

You will develop effective relationships to ensure the company meets SLA's 24/7, complying with commitments in the managed service contracts and keeping customers updated. You will manage and prioritise tickets queues, manage incidents and ensure planned works are communicated so that impacts to customers are minimised. You will search for efficient ways of working and facilitate continuous improvement, you will also look to improve processes working along side the business transformation team so that systems are delivered that will add significant value to the end to end customer experience.

This role will suit candidates who wish to pursue a career in the telecommunications industry with a leading company driving fibre delivered products and services to partners, businesses, and residential customers across the UK.

To be suitable for this role you will have customer service and team management experience and a knowledge of the telecoms industry, fibre broadband products and service. Highly competent IT skills are also required.

Excellent salary and benefits package available coupled with the opportunity to join a rapidly growing business with a fantastic company culture.

Email your CV today to be considered for this opportunity - if you do not hear from us before January 31st please assume you have not been successful
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