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Technical Support Engineer

Zitko Consulting Ltd
Reading, UK
Closing date
16 Dec 2020

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Technology & New Media
Contract Type
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Job Details

The Role:

We are looking for an experienced first-line Support Engineer to provide first line technical support within an on-premises, multi-site network. You will be supporting the System Engineers, Field Engineers and Technicians in troubleshooting and maintaining the computer systems that support the many specialist security products in use within the network, as well as proactively monitoring logs and alerts to reduce potential technical failures.

You will be responsible for the support and maintenance of the installed security systems across multiple locations and assisting technology partners, on best practice and suitable configuration for both hardware and software installations.

As part of the role, you'll follow defined processes and assist in communicating with and informing site stakeholders in the correct use of the systems. You will implement processes and systems required to deliver services, communicating with and informing staff on how to utilise the services and work with ARC Systems Engineers and ARC Field Technicians to ensure smooth transition of services for site stakeholders.

About You:

You will be a skilled multi-tasker with a keen eye for detail that thrives in a fast-paced work environment. You will need to have working experience and knowledge to be successful in securing this position. You will need to have good experience in a similar role in the industry and have great knowledge of Windows family of operating systems and networking. You should have a strong level of knowledge of Windows Server roles and features, including Active Directory, Hyper V, Group Policy Windows Deployment Services, Network Attached Storage and, DNS. You must also possess good communication skills and a thorough understanding of troubleshooting methodologies.

We are also looking for the following skills and experience:

Experience in supporting Active Directory implementations over multiple geographical locations with bandwidth limitations.
Windows Server Core installations and management via command line and Powershell.
Experienced in managing and troubleshooting Group Policy Objects, including software deployment, desktop security and Group Policy Preferences.
Experience in virtualisation using Hyper V and Failover Clustering.
Be certified or working towards an appropriate certification in Windows Server/Client, networking or security e.g. CompTIA A+/N+/Sec+ or MCSA Server Infrastructure.
An overall awareness of network infrastructure and cyber security principles, as well as working with live mission critical systems.
Understanding of firewalls and security platforms such as Kaspersky Endpoint Security, SolarWinds, Tanium.
Appreciation of CCTV applications, Access Control and Security Systems.
What you'll get:

A competitive salary dependent on capability.
As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 120%.
You will also have access to a number of flexible benefits such as and including a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
Our client:

Our client doesn't just ask their people to deliver to the highest standards. They also support them to be the best they can be. They welcome and encourage applicants with diverse experiences and backgrounds. Their ambition is to drive, develop and operate our business in a way that results in a more inclusive culture. They are committed to building a workforce which represents the communities they serve and a working environment in which each individual feels respected, fairly treated, valued and able to reach their full potential
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