JOB TITLE - Corporate Actions Client Contact
LOCATION - Remote Working
DURATION - 12 Months
The primary responsibility of a Corporate Actions Client Contact in the CA Contact team is to ensure that any questions from our clients linked to the life cycle of a corporate action event are responded to in a timely fashion. Any risk generated from a client's enquiry should be identified and escalated to the Client Contact Corporate Actions Team Leader, providing him/her with a summary of the issue and the investigation done.
Business as usual: Ensure queries are logged and acknowledged/responded to within 24h, provide thorough investigation, especially in case of sensitive / risky items, and follow-up on pending queries with operations especially in case of aged items.
Escalation: Ensure any potential risk is raised to Client Contact Corporate Actions Team Leader, providing a summary of the issue and the investigation done and work closely together with the Client Contact Corporate Actions Team Leader on resolution. In addition, ensure aged items are escalated, if required.
Team Evolution: Coaching the newcomers and provide regular feedback to the Client Contact Corporate Actions Team Leader. In addition, share any important information with the team (event specific, system related, client related) to develop the team and increase its efficiency.
Communication: Develop a good relationship with internal and external parties (within all GCE processing sites and those external departments for which we regularly engage with and with our clients).
Risk: Ensure that any risk is spotted, reacted to in a timely manner, and escalated to the Client Contact Corporate Actions Team Leader if required.
Process Improvement/Enhancement: Through the handling of the daily queries that deal with the full life-cycle of a corporate action event, be able to spot any potential processes that could be improved or further enhanced. KEY REQUIREMENTS
Previous experience in a Corporate Actions or similar environment within financial services
Must demonstrate the necessary skills and knowledge of the corporate action business.
Able to work across lines of business and with different parties internal and external, as required.
Must keep information organised and accessible.
Must be able to prioritise work as required and manage time effectively.
Must use a systematic approach to achieve high-quality results with attention to detail and accuracy in order to meet the client and organisation's needs whilst being able to juggle with multiple demands and requests simultaneously.
The ability to tackle problems and to take responsibility when dealing with difficult situations as well as the ability to prioritise based on business needs and client's specificity are key for a Corporate Actions Client Contact **Ajilon Consultant**
You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be a permanent employee on-site with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities.
This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used.
If you think you have the experience and you would like to become a permanent employee of this fast-growing business unit within Ajilon please apply with your CV right now for instant consideration