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Customer Insight Analyst

Employer
Harnham
Location
Little London, UK
Salary
Competitive
Closing date
12 Dec 2020

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Sector
Marketing & PR
Contract Type
Permanent
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Job Details

CUSTOMER INSIGHT ANALYST
LONDON
£40,000 - £50,000

Are you a Customer Insight Analyst with experience of using SQL and R or Python? This is an exciting opportunity to work for a online fin-tech company who have an estalished data centre of excellence.

THE COMPANY

They are a customer centric fin-tech company that places analytics at the heart of their business model. They have a range of advanced analytical teams across customer, product, marketing and data science that all work together to help the business better understand their customer base.

THE ROLE
  • Segmenting specific customers into categories to help optimise marketing analytics
  • Developing statistical models using R or Python with a big focus on personsalisation and how to optimise the customer journey
  • Identifying what specific channels came from and what drew them to business
  • Profitability analysis to identify the most valued customers to the business
  • Customer lifetime value and loyalty analysis
  • Working closely with the acquisition and retention team to help prevent customer churn Analysing customer behaviour including analysis into how customers are engaging with their websites and products

YOU DON'T HAVE TO TICK EVERY BOX BUT EXPERIENCE IN THE FOLLOWING WOULD BE BENEFICIAL
  • Experience of conducting in-depth analysis using SQL and R or Python
  • Mathematical related degree from a top 20 University
  • Understanding and reporting drivers of business performance to key stakeholders
  • Having a clear scope to use your own expertise to come up with innovative solutions to solve potential problems on the data that is gathered
  • Expert communication skills with the ability to tell a story with data to tech and non-tech audiences

THE BENEFITS
  • £40,000 - £50,000
  • Fantastic progression and training opportunities

HOW TO APPLY

Please register your interest by sending your CV to Richard Jones via the Apply link on this page
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