Our client is looking for a talented and experienced Technical Manager to work in their head office near Portsmouth, this role is crucial to the growth of their business to ensure they give an excellent service to their customers and sell cutting edge leading products.
Pro-Actively manage technical support team supporting trade installers and distribution customers via telephone, email and web chat
Oversee the RMA repairs department, ensuring procedures are followed and returns are repaired in a timely and correct manner.
Oversee the Returns administration department
Manage product testing and product specifications
Oversee the technical aspects of the production department
Prevent and resolve technical issues as or before they arise.
Customer site visits to resolve technical issues
Assist the ARC (Alarm receiving centre) with technical issues
Implement procedures and structure to continually improve efficiency and customer satisfaction
Undertake product training for staff and customers
Responsible for ongoing development of technical team
Contribute influence in evaluation of new product implementation and market fit
The ideal candidate will have:
Proven track record of managing a CCTV technical support department
Ability to prioritise workloads
Ability to work under pressure
To work extra hours to suit business needs if any problems arise