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Technical Manager

Workshop Recruitment
Portsmouth, UK
Closing date
2 Dec 2020

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Technology & New Media
Contract Type
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Job Details

Technical Manager


£35 - £38K


Our client is looking for a talented and experienced Technical Manager to work in their head office near Portsmouth, this role is crucial to the growth of their business to ensure they give an excellent service to their customers and sell cutting edge leading products.

Role Profile:

Pro-Actively manage technical support team supporting trade installers and distribution customers via telephone, email and web chat

Oversee the RMA repairs department, ensuring procedures are followed and returns are repaired in a timely and correct manner.

Oversee the Returns administration department

Manage product testing and product specifications

Oversee the technical aspects of the production department

Prevent and resolve technical issues as or before they arise.

Customer site visits to resolve technical issues

Assist the ARC (Alarm receiving centre) with technical issues

Implement procedures and structure to continually improve efficiency and customer satisfaction

Undertake product training for staff and customers

Responsible for ongoing development of technical team

Contribute influence in evaluation of new product implementation and market fit

Personal Profile:

The ideal candidate will have:

Proven track record of managing a CCTV technical support department

Ability to prioritise workloads

Ability to work under pressure

Excellent communicator

To work extra hours to suit business needs if any problems arise

Valid driving licence

Hours of work: 9.00am - 5.30pm Monday - Friday
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