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Incident & Problem Manager

Erin Associates
Cheshire, UK
Closing date
28 Nov 2020

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Technology & New Media
Contract Type
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Job Details

Incident & Problem Manager - Chorley - £40k
Incident Management, Problem Management, ITIL, Managing vendors, IT Operating Systems

This advanced solutions provider requires a driven and self-motivated Incident & Problem Manager to join their busy technical services team and motivate those around them. They will offer you an excellent salary and benefits package. The key to this role is for managing the entire lifecycle of the major incident process and ensuring service resolution are all managed with urgency, care and professionalism.

The Incident Manager will be responsible for:

Managing major incidents from notification to service restoration
Regular communication to internal and external stakeholders within SLAs
Creating action plans for issue remediation during troubleshooting
Identifying changes in the support processes and change the incident management process respectively
Track and manage Problem records and providing updates to internal and external stakeholders
The following skills and experience are required:

ITIL experience and delivering services quality
Problem analysis and solving
Strong background in Incident Management
Excellent communication skill whilst developing effective working relationships with both internal and external customers
Exposure to managing multiple vendors
Ideally ITIL v3 certified
The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff. Based out of Chorley, Lancashire with good links across the North West & Lancashire

Incident Management, Problem Management, ITIL, Managing vendors, IT Operating Systems, Chorley, Lancashire, Preston, Greater Manachester

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