nmcn are looking to recruit a Senior Operations Manager for our Fibre Cities delivery team with proven experience in the Telecoms sector and particularly on the Openreach network to be based at our head office in Huthwaite. This is an opportunity to be an integral part of Openreach's full fibre rollout with the delivery of over 4m FTTP connections nationwide. The successful applicant must have extensive experience on the Openreach network and particularly the Fibre Cities workstreams.
Your main responsibility will be to efficiently manage the contract whilst providing strong leadership for the operational and planning function and to act as an ambassador for nmcn with the client. You will ensure that commercial and operational delivery targets are met, resources are effectively managed and monitored and that the relevant personnel within the team are trained and accredited to ensure safety / quality standards are met.
What you'll be doing day to day
Provide clear leadership to the Fibre Cities delivery team that results in the delivery of all contract targets and devolves ownership of this delivery to individual team members
Control and manage resources (Both subcontractors and direct FTEs) within the contract to achieve the productivity and efficiency targets set by nmcn and the client
Manage and plan the contract resources and activities to meet the financial, operational and quality targets
Ensure that output is in line with the run rates and delivery plan submitted to the client
Continual review of resources and activities with a view to maximising the operational performance and ensuring cost effectiveness
Be accountable for the P+L for the area of operation
Have a complete understanding on the financial status of the area of responsibility and be able to report as required on level of performance and adherence to targets
Ensure that all employee relations issues on the contract are managed efficiently and effectively
Provide concise leadership to project teams which encompass various disciplines (e.g. Ops / NRSWA / Scheduling / Commercial).
Manage and develop relationships through maintaining regular contacts with the relevant client representatives
Continual review of existing working practices with a view to introducing alternatives promoting efficiency, through monitoring and analysing performance
Look for ways to increase/ exceed customer satisfaction whilst maintaining the company's financial position
Be responsible for cashflow for the area of operation and the timely resolution of accounts
Provide support to the Operations Director in all areas of the contract as required
Ensure that all QESH procedures are adhered to and that all activities are carried out with due regard to the Health and Safety of all employees, clients and members of the public The experience we're looking for in a candidate
Extensive experience within the Telecoms Delivery industry - Particularly on the Openreach network and particularly Fibre Cities workstreams
Extensive experience of managing high performing teams, across business-critical contracts
Extensive understanding of building new fibre infrastructure and associated network builds, the
Excellent communication and stakeholder management skills
IT Literate with proficiency in Microsoft Office
Full UK Driving Licence
What we can offer you
Company car / Car allowance
25 days holiday + bank holidays
Holiday trading scheme
Private Medical Insurance
Perks at work scheme (discount from high street retailers)
Free eye test vouchers
Employee share scheme
3x life assurance
Enhanced pension contribution nmcn work in partnership and collaboration with our customers, to deliver major built environment and critical national infrastructure projects across the UK. Our specialist engineering and construction teams bring multi-sector innovation and technical skill - from building and highways, to large-scale water networks and treatment plants.
Our Telecoms business provides the management and delivery of national and regional network infrastructure to major communications providers. This includes installations, improvements, repairs and 24 hour emergency response networks to high speed fibre networks. We apply our expertise at each stage of the project lifecycle to ensure smooth delivery to our customers and clients.
Please note - we may have to close applications to this role sooner than anticipated based on the number of applications received