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Service Desk Manager

Code Red Associates
Leicestershire, UK
Closing date
3 Dec 2020

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Technology & New Media
Contract Type
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Job Details

Service Desk Manager



I am working in partnership with a client who are looking for an accomplished Service Control Manager who can take overall responsibility for the day-to-day running of parts of the Service Desk function including the achievement of all applicable Service Levels and Customer Satisfaction scores.

You must also have experience in the following:

Previous experience as a Service Desk Manager
ITIL qualified
Managing a team of technical staff to support end user desktop environment
Mentoring and leading junior staff.
Drive Continuous Service Improvement
Ensuring effective Major Incident Management processes are met
Knowledge of ServiceNow
Understand O365, networking, servers, and Datacentres

Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

By applying to a job advertised by Code Red Associates or providing your contact information to show interest in a job advertised by Code Red Associates, you consent to the disclosure of your information to us in order to assist our legitimate business needs. This includes agreeing for us storing your information and allowing us to contact you in regard to suitable job opportunities. You are within your rights to ask us to remove your information at any time
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