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Level 2 Engineer, Medical Informatics

Advancing People
Powys, UK
Closing date
16 Dec 2020

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Technology & New Media
Contract Type
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Job Details

Advancing People Recruitment Specialists are recruiting for a Level 2 Medical Informatics Engineer to be field based, for a global, market leading imaging business. Applicants should be based in Wales or within 30 minutes' drive from Wales in places such as Shropshire, Cheshire, Gloucestershire and Herefordshire.

This is a fantastic opportunity to join a large organisation with scope for progression for a motivated and driven individual. The primary function of this role is to provide support to an assigned customer group by working on incidents and being responsible for customer site health, ensuring service levels are met.


Manage customer anxiety throughout the incident resolution process
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Build trust and rapport with assigned customers
Cover other customer groups in the absence of group engineer
Talk the customer through the problem-solving process
Monitor response and fix times and escalate any Incidents that may breach the customer Service Level Agreement
Ensure all Incidents are fully recorded and documented within the relevant Customer Relationship Management system.
Ensure correct severity levels are assigned based on Incident clarification and notified to the customer where a difference of opinion may exist
Responsible for assigned customer health checks, ensuring the customer maintains market leading uptime
Support Level 1 Engineer with management of workstations across the MI install base
Pass any upsell opportunities to the BRM
Responsible for assigned customer site health checks ensuring all hardware and software are monitored and corrective action taken with utmost priority maintaining market leading uptime
Ensure DR is up and running and in good health with data replicated.
Mentor Level 1 engineersPerson Specification:

Experience with PACS/RIS technologies as well as medical imaging workflow and tools
Knowledge of DICOM, HL7 and other healthcare interoperability standards
Knowledge of Radiology workflow.
Experience working with latest versions of Microsoft Windows and/or Server.
Networking with Microsoft Windows.
Good interpersonal skills. Someone who is able to identify and manage customer anxiety, especially in remote scenarios.
Adaptable and flexible and be motivated to learn new tasks and processes quickly.
Logical and thorough thought processes with the ability to think creatively to innovate and resolve problems. An eye for detail
Excellent verbal and written communication skills and must demonstrate effective working relationships with other service / support groups.
Full UK driving licenceDesirable

MCSE or equivalent is highly desired
Experience of RAID systems and installing server hardware, Dell/EMC preferential
Oracle database knowledge or exposure
SQL experience
VMWare experience/certification desired.Benefits:

In return our client is offering a salary of up to £40,000, 10% performance bonus, company car/car allowance, 25 days holiday plus 8 Bank Holidays, Private Medical Cover, Pension and Life Assurance.

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency
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