Quality & Assurance Facilitator - Reading, Berkshire

Circle was founded in 2004 by a group of doctors and managers who believed in a fresh approach to healthcare. Come and join a forward thinking team and work in a culture of partnership where each staff member is empowered and feels able to make a real difference and where patients come first above all else. Circle Reading opened its doors in 2012 and is constantly growing and improving.

Within the Quality and Assurance team there is an opportunity for a Quality & Assurance Facilitator due to expansion, based in Reading. If you are passionate about quality which directly impacts on the patient experience and want to be part of a newly formed team.

Role & Responsibilities:

The post holder will support the Quality & Assurance Lead in providing support, advice and guidance to all members of staff at the Hospital and in the wider Circle Group when required. The post holder will be expected to deliver on a range of projects, and ensure that national best practice is adhered to and regulatory requirements for quality are fulfilled.

Priority areas for this post will be agreed via objective setting:

1. Participate in audit, manage the audit timetable, and assist in the creation and delivery of action plans

2. Organise interdepartmental meetings and take minutes

3. To work with the department management teams to implement healthcare governance arrangements across the hospital as guided by the Quality Lead

4. To work with the wider Circle Quality to provide cross site peer support when required

5. To populate and keep up to date the risk management database so that information is current and accurate

6. To analyse complex data and provide the department management teams with regular, accurate and timely reports relating to healthcare governance, which will assist in evaluation of the services being provided

7. Assist with the production of quarterly quality reports and the annual quality account for the site Head of Nursing and AHPs

8. To identify with department management teams training needs in relation to healthcare governance and arrange suitable training programmes/workshops where required

9. Produce reports as required for the Clinical Director/AHPs and commissioners and regulators

10. To assist the Quality & Assurance Lead in the development of a suite of KPIs to monitor quality both internally and externally

11. Contribute to the information governance toolkits

12. To assist in the collation, presentation and action planning for the patient experience feedback cards

13. To assist the Quality & Assurance Lead in the development of local procedures to support the quality agenda. To participate in the review of corporate policies as and when required

14. To undertake other duties commensurate with this role

15. To keep updated as to current local and national policy and strategy

16. To work with regard to Circle policies and procedures

Person Specification:

Good interpersonal & communication skills.
Ability to resolve problems
Presentation skills
Good written skills
Persuasive and motivational
High skill level in Microsoft Office
Ability to understand and respond to CQC Regulations and Best Practice standards
Analytical skills, able to develop complex measuring data and processes
Previous experience in governance, complaints, patient experience, risk management or audit
Report writingBenefits

Free Parking on site
Travel to Work Bus and Cycle schemes
Childcare Vouchers
27 days annual leave days with additional days after qualifying period (pro-rata for part timers)
Pension Scheme
Employee Assistance Programme
Discounted food from the Atrium Café
Private Medical Assurance after qualifying period
Non-contributory Life Assurance
Perkbox