Cobham Aviation Services are recruiting for a Service Desk Analyst to provide IT support via telephone, remotely or in person for the resolution of software, hardware or network issues, in line with service level agreements. You will carry out in-depth fault finding for technical issues and either resolve or escalate as appropriate. Further, you will liaise with external third party support teams to resolve issues to a successful conclusion
The position is based at our Bournemouth International Airport site, but will also allow for some flexible/remote working.
As a Service Desk Analyst, your skills and qualifications will ideally include: -
Experience in both 1st and 2nd line support.
Experience in desktop and mobile technologies
Experience in supporting Microsoft Office 365.
A working knowledge of Windows 10 and Microsoft Office 2013/2016
Phone system support experience an advantage
Good understanding of networking concepts and technologies
Microsoft, or other relevant vendor certifications desirable
Experience of working within a structured service delivery framework desirable
ITIL foundation certification an advantage
As a Service Desk Analyst your main responsibilities will involve:-
Support IT function, to organise and prioritise daily workload
Setup, deployment and ongoing support of client environments
Reporting, diagnosing and resolving technical issues within the environment
Complete/support leavers/moves, including permissions, equipment and systems
Deploy packages and other software installations via delivery tool
Checking backups, remediating issues and tape rotation, as appropriate
Configuration and support of voice/video communication systems
Day to day support for core Desktop services, Active Directory and user account management
Provide 2nd line support for business applications on the desktop, network/phone/server support and administration
Support such other commensurate IT projects and activities, as required
Cobham Aviation Services UK
Protecting borders, saving lives and enhancing the effectiveness of defence personnel.
We combine state-of-the-art technology with complex air platforms to deliver customised airborne surveillance, operational readiness training and search and rescue services.
Our end-to-end capabilities benefit government and military customers with responsive and cost-effective turn-key solutions for optimal mission performance