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Pet Claims Assessor

Cordant Recruitment Limited
West Yorkshire, UK
Closing date
16 Dec 2020

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Job Details

We support flexible working and have lots of options on offer, including flexi-time, working from home, condensed hours and a four day working week!"

Are you a real animal lover? Perhaps you have worked in a veterinary environment or perhaps the local pet shelter? As a Pet Claims Assessor you will bring your existing experience to a professional setting, where you'll have the chance to take your passion and turn it into a career. Our client genuinely wants their employees to love their job and this is reflected in their approach to flexible working.

If you are available, have a huge passion for animals and want a company that will support and develop you apply today!

What will you be doing?

Assessing new and continuation claims, by reviewing all claim documentation supplied by a policyholder and relevant third parties.
Collecting accurate information and necessary documents to proceed with a claim.
Guiding policy holders on how to proceed with the claim and keeping them informed at all times, both verbally and in writing.
Ensuring prompt and accurate payment of valid claims.
Assisting policyholders with general queries and insurance issues.
Writing clear and accurate non-standard letters, where claim circumstances require it.
Identifying potentially fraudulent claims and following agreed process for referral.

Who will you be?

We are looking for bright and enthusiastic individuals, who have a passion for animal care and providing excellent service to our clients customers.

We are open to hearing from all types of candidates, below are a few of the skills that will really help you hit the ground running in this role.


Excellent verbal and written communication skills
Ability to effectively prioritise workloads to meet deadlines
High attention to detail
Organised and methodical
Computer literate
Strong customer service and problem resolution skills
First class interpersonal skills, with ability to communicate
with a wide range of people
Ability to develop and sustain relationships with internal
and external parties.
Respect for customer and business confidentiality


Experience of working within a Veterinary Surgery/ a detailed knowledge of animal care OR; At least one year's experience of handling Pet Insurance claims

What will we give you?

18,500 basic dependant on experience circa per annum with annual bonus scheme
Compressed hours (e.g. Full time hours over fewer days each week)
Flexible hours (e.g Later starts or early finishes)
25 days annual leave
4 times salary Group Life Assurance
7.5% minimum employer pension contribution to maximum of 9% (employee required to contribute
minimum 1.5%)
1 x eye care voucher per year
1 x flu vaccination per year
Access to discounted retail vouchers and gym membershipsCordant Group is an equal opportunities employer
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