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Claims Assessor

Cordant Recruitment Limited
Kent, UK
Closing date
16 Dec 2020

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Job Details

Pet Claims Assessor

Hours: Permanent, Monday - Friday, 9AM - 5PM (36.5 hours per week)

Salary: £18,500 a year (dependant on experience) + bonus' and incentives

Location: West Malling, Kent

Start Date: 30/11/2020 & 07/12/2020


Assessing new and continuation claims, by reviewing all claim documentation supplied by a policyholder and relevant third parties.
Collecting accurate information and necessary documents to proceed with a claim.
Guiding policyholders on how to proceed with the claim and keeping them informed at all times, both verbally and in writing.
Ensuring prompt and accurate payment of valid claims.
Assisting policyholders with general queries and insurance issues.
Writing clear and accurate non-standard letters, where claim circumstances require it.
Identifying potentially fraudulent claims and following agreed process for referral.
Complete other activity over and above those listed in the role profile, appropriate to your skills and experience.

About you:

Excellent verbal and written communication skills
Ability to effectively prioritise workloads to meet deadlines
High attention to detail, organised and methodical
Computer literate
Strong customer service and problem resolution skills
Ability to develop and sustain relationships with internal and external parties.
Trustworthy and reliable
Respect for customer and business confidentiality
Strong service delivery ethic
High standard of personal motivation and initiative
Educated to GCSE standard or equivalent
Experience of working within a Veterinary Surgery/detailed knowledge of animal care OR; At least one year's experience of handling Pet Insurance claims


£18,500 circa per annum with annual bonus scheme
Role can support home-working, but there will also be a requirement to come into the office
Professional qualifications available, such as FIT/CII
25 days annual leave + bank holidays
7.5% minimum employer pension contribution to maximum of 9% (employee required to contribute minimum 1.5%)
1 x eye care voucher per year and 1x flu vaccination per year
Access to discounted retail vouchers and gym memberships

Cordant Group is an equal opportunities employer

We welcome applications from experienced Customer Service Advisors, Customer Service Agents, Customer Service Assistants, Complaints Handlers, Claims Advisors, Claims Assessors, Claims Assistants, Claims Handler, Claims Manager, Zoologist, Animal care, Qualified Vet Nurse, Veterinarian Nurse, who live in and around the Aylesford-East Malling, Eccles, Wateringbury, Snodland, West Malling, Rochester, Halling, Harrietsham, Marden, Tonbridge, Gravesend, Maidstone, Chatham, Tunbridge Wells, East Peckham.

Cordant Group is an equal opportunities employer
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