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IT Service Delivery Manager

Head Resourcing
Edinburgh Technopole, UK
Closing date
2 Dec 2020

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Technology & New Media
Contract Type
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Job Details

I have a fantastic opportunity to join a leading exploration and production company based in Edinburgh in a newly created Service Delivery Manager position where you will be responsible for managing the delivery of IT Service provided by managed service partners globally and taking complete ownership of the IT Service and support function within the business.

Key/skills experience required:

*ITIL V3 Foundation is essential, must have a high level of experience of ITIL V3 framework
*Must have good understanding of user environment management, including desktops/laptops, profile management, software delivery, etc.
*Clearly demonstrate effective stakeholder/relationship management skills and the ability to interact and communicate effectively across all levels of the organisation
*Must take a lead role and act as a go-to person for business units and IT management when it comes to IT service management supporting both projects and operations
*Must be a champion for pushing IT standards, procedures, policies, and best practices to the Infrastructure and Service Desk teams
*Must be willing to travel to remote offices to understand current IT challenges in order to recommend solutions
*Must be very proactive in understanding and staying up-to-date on the current projects in progress, projects in pipeline and operational issues. Similarly, must stay up-to-date with existing and new industry trends and applicability of solutions
*Demonstrable experience in an IT service delivery role encompassing vendor management and team leadership
*Able to motivate and support team members and to develop them into a highly effective team
*Show ambition with regard to personal growth and development

if you are looking for a new permanent career challenge within a collaborative and supportive working environment please apply with your most recent CV to discuss further.

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