NHS Network and Data Analyst Please only apply if you have previous Network and Data Analyst experience within the NHS. Sector:
Healthcare / NHSLocation:
Romford, Essex (cross sites)Duration:
3 months, potentially longerBand:
£21 to £25 per hour (Umbrella) or £19 to £22 per hour (PAYE inclusive of holiday)The role:
This role is to work as part of the Infrastructure team; providing second line support to day-to-day operations of the Data, Network and Voice systems and will also involve the delivery of service requests. The role requires working closely with the Senior Network and Data analysts in ensuring that a high quality service is provided to all users of the Infrastructure, in accordance with defined policies, procedures and Service Level Agreements.
The post holder may also be required to act as a technical resource in the delivery of ICT Infrastructure projects, ensuring the systems are inline with both Local and National IT strategiesKey Tasks
Communicate on a range of technical, business, or procedural issues via telephone, email or directly with staff from the NHS Community within and externally to the Trust
- Provide a second tier for the support and triage of all Data and Network Infrastructure based incidents, where required the post holder will also provide support to the Trusts Voice systems.
- Planning, developing, implementing and installing new Infrastructure.
- Monitor security and system logs to ensure the Infrastructure systems are protected from internal and external attacks.
- Ensuring all Infrastructure is up to date with all critical security patches and updates.
- Assist in the training and induction of new staff into the Network and Data team.
- Minimise service disruption and the facilitation of service restoration within agreed SLA's.
- To manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting from incidents in the production.
- Lead root cause analysis activities to successfully identify root causes of problems.
- Proactively identify problem trends and known error conditions and work towards a permanent solution.
- Review technical design documentation and asses it's impact on Infrastructure systems
Duties and responsibilites:
The potholder will be in regular contact via the telephone with:
• Technical Support Staff.
• Application Support Analysts.
• Project, IT, ICT Customer Service Desk, Interface & Development, Data Processing and Training staff within the Trust.
• Trust staff at all levels including clinicians and senior managers
• Third Party Service Providers/Software SuppliersConversations may involve:
• Explaining complicated, technical solutions or information to non-technical staff
• Gathering information about requests or incidents from non-technical staff to ensure quick, effective resolution
• Relaying complex, technical information to or from IM&T Service Providers and the technical teams
• Occasionally dealing with end users who are agitated or frustrated by the problems they are facing and overcoming barriers to communication by employing effective communication skills, being empathetic, tactful and remaining patient.
• Meeting regularly with 2nd tier support and 3rd party suppliers to identify problem areas and report on progress.
This post involves contact by telephone, letter, email, one to one or at meetings with various grades of the Trusts staff and staff from other NHS organisations.
Third party supplier management and\or dealing with frustrated users is a frequent occurrence.
Communication may be verbal (face to face or telephone), electronic or written.