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Duty Manager - Spelthorne Libraries

Surrey County Council
Closing date
29 Nov 2020

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Job Details

The network of libraries in Surrey is divided into three groups (six clusters and 12 sub-clusters). Each group of libraries is managed by small teams of Duty Managers, taking turns working at each library in their group. Duty Managers work together as a team to support a first-class library service for the people of Surrey and share information with each other to supervise and develop staff in their group, ensuring an overall standard of excellent customer care.

The successful applicant will be committed to reading, information delivery, virtual services and professional development for themselves and others. They will be hard-working, enthusiastic and quick to learn, demonstrating a confident understanding of management which will enable them to tackle a wide variety of tasks and situations across a range of libraries.

Educated to GCSE equivalent, other skills will include excellent customer care; training skills; strong written and oral communication skills; the ability to organise staff time to ensure all required tasks are completed. They will also be competent across a range of IT applications, with the ability to support customers with these.

Duty Managers will also be involved in delivering events, including activities such as Rhymetime and Outreach work to local communities and partners.

The role of Duty Manager is key in the strategy to meet library service performance targets. The successful candidate will have a proven record of working effectively under pressure in a busy multi-tasking environment, with a flexible attitude to work patterns. They will also be able to demonstrate how they can work effectively, both independently and as part of a team. They will understand and support Surrey County Council's vision and values, including equality and diversity.

If you are aware of national library initiatives, with a willingness to promote libraries to both users and non-users, while using your initiative and management skills to provide an effective, efficient and value for money library service, you will find this a rewarding and interesting role.

To apply for this role, please submit your CV and a short personal statement (maximum 800 words) clearly outlining your relevant skills and experience.

To be shortlisted to interview for this position your application will clearly evidence:
  • Experience of guiding and supporting teams through change
  • An ability to work with peers at a management level
  • Flexibility to working hours and locations
  • Confidence and resilience

For more information please find attached to the bottom of this advert a full job profile.
Job Advert

36 hours per week (two-week rota) including alternate Saturdays.

Please note that, depending on the library worked at, start and finish times may vary between 9am and 7pm, and that the rota is also subject to revision, to meet the needs of the library service.

This is a 4 month secondment / fixed term contract.
Additional Information

Travel information:

There are no staff parking facilities at libraries in Surrey, however there are car parks close to most locations. If using public transport, please check what options are available for you to travel to individual locations, and when making your application, consider your travel costs and arrangements.

Location: The successful applicant will, as part of a management team of 3 Duty Managers, work at and manage the following libraries:

North 1:

Ashford Library, Church Street, Ashford TW15 2XB

Staines Library, Friends Walk, Staines TW18 4PG

Stanwell Library, Hadrian Way, Stanwell TW19 7HF

Sunbury Library, The Parade, Staines Road West, Sunbury-on-Thames TW16 7AB

For more information about these libraries please visit our website

From time to time a Duty Manager will also travel to various Surrey County Council offices and other libraries in the network, as required.

Contact Details

For an informal discussion contact Kathy Gibbons by e-mail at .uk. We look forward to receiving your application.

Additional Information

The job advert closes at 23:59 on 03/12/2020

Interviews will take place week commencing 07/12/2020

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
Company Information

Our Values

Our values are what support our vision, shape the culture and are crucial in delivering our corporate strategy.
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