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2nd Line / 3rd Line Helpdesk Analyst , Windows, Office 365 , Exchange

Haybrook IT Resourcing Ltd
Oxford, UK
Closing date
28 Nov 2020

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Technology & New Media
Contract Type
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Job Details

2nd Line / 3rd Line Helpdesk Analyst

Our client are a looking for an enthusiastic and versatile 2nd Line / 3rd Line Helpdesk Analyst to join their Oxfordshire based team. This exciting new 2nd Line Helpdesk Analyst has come about due to sustained success and subsequent growth of the company who provide outstanding IT Support and service to clients across the county. Offering abundant career progression opportunities in a friendly and relaxed office environment this new 2nd/3rd Line Helpdesk Analyst position is ideal for anyone looking to work with a variety of technologies in a dynamic "all-round" support role!

My client are keen to speak with 2nd Line / 3rd Line Helpdesk Analyst candidates who are good decision-makers, team players and proactive in everything they do. The 2nd Line / 3rd Line Helpdesk Analyst will require excellent communication skills to accompany good technical knowledge in order to provide the best possible support service. If you have experience as a Technical Helpdesk Support Analyst (2nd Line) or similar experience within IT then this role could be for you!


The 2nd Line /3rd Line Helpdesk Analyst will be responsible for providing excellent customer service whilst assisting clients with their daily IT issues and will ideally have knowledge or experience with the following technologies:

·Office 365

·Windows Server, Active Directory

·Microsoft Exchange Server

·Networks (WAN/LAN, routers, connectivity)

·Virtualisation - Hyper V

·Broadband connectivity and setup, Wireless routers

·Firewalls (i.e. WatchGuard)

·Sophos security

·Backup Technologies i.e Datto / Symantec / Windows backup.

If you are an experienced or aspiring IT Support Professional looking for your next position with an exciting company offering a fantastic working environment, then please apply today for immediate consideration!

2nd Line / 3rd Line Helpdesk Analyst

Referral Scheme: If this role isn't for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford's leading IT recruitment agency. With exclusive access to some of the region's most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.

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