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Customer Success Advisor - Evenings

Employer
Exposed Solutions
Location
Leicester, UK
Salary
Competitive
Closing date
26 Nov 2020

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Our client transforms performance management and employee engagement into one cloud platform that measurably improves workplace culture, achieves greater operational efficiency and delivers a better employee experience."

Now they are looking for an exceptional Customer Success Advisor to help us expand the service team and help form the core of our UK Service Operations. If you are looking for an exciting, rewarding and challenging role in an innovative and fast paced start-up then you have arrived at your destination.

Role Overview

The Customer Success Advisor who will work US hours (UK evening shift) and will be responsible for managing all the technical aspects of the relationship with US customers. This will include assisting with the Technical onboarding of customers, providing first line support, and helping customers and their users with the day to day operation of the platform. They are looking for an individual who is comfortable working with a complex SaaS solution and who can handle themselves in a charming and relaxed manner when speaking to customers.

Requirements

Obsessive about delivering a great customer experience and service
Ability to work 2pm-10pm shift -Monday to Friday
Minimum 2 years experience provisioning and supporting customers
Be comfortable with supporting customers on a sophisticated SaaS solution
Top Customer Service performer but have more to give and more to achieve
Demonstrable Success in supporting small and medium sized organisations
Experience in telephone and web based support
Ability to provide customer training either on-site or remotely

Benefits

You will be able to contribute to the shape of our business from both support and service structure but also the company culture and values. You will get the opportunity to learn some of the latest business technologies and have the freedom to express and implement your own ideas. We will give you the space to grow but also provide you with business support and experience to assist in that growth.

Involvement in a fast-growing start-up
Valuable share options
Great Salary
25 days holiday
Company events and conferences
A share in the spoils
This role will be based in our Leicestershire office, but your clients are based in the USA so be prepared to travel to see them as the need arises.

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA`S AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role
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