My client is a leading Retail & Commercial Bank, who are looking to hire an Operations Manager to lead 200 call centre employees, both onshore and offshore. Your team will be responsible for resolving customer issues and managing complaints centred around debt collections and recoveries.
You will have 8 direct reports, and you will be responsible for ensuring the team consistently delivers high customer service and also driving positive cultural change across the office.
Experience in Collections & Recoveries essential (secured or unsecured)
Over 4 years' relevant experience in an operational management role
Strong people leadership skills - training & coaching teams
Driving change adoption (cultural change & new methods of workingTrading as Aston Carter. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at .
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