Parts Manager

PARTS MANAGER

NOTTINGHAM

c£33k DOE

Grafton Recruitment are looking to recruit a Parts Manager for a market leading power tools company that are a household name. This is an exciting opportunity to join a business where you will be able to run the department autonomously and introduce changes to benefit the business.

THE ROLE:

As a Parts Manager you will be required to:

• Manage a team of 10 Telesales Advisors ensuring high standards of customer service are met at all times
• Create a customer focussed culture, where the aim is to go above and beyond
• Work closely with buyers and suppliers to ensure orders for parts are shipped on time
• Monitor inbound and outbound parts
• Set departmental KPI's and monitor performance accordingly
• Represent the company's vision and goals internally and externally
• Utilise leadership skills to coach, motivate and empower employees
• Upskilling staff and identifying training needs
• Provide aftersales and warranty support to customers
• Identify opportunities for improvement in current processes to deliver best in class customer service
• Troubleshoot in a timely manner by asking relevant questions to help identify the root cause and advise the customer accordingly

THE CANDIDATE:

The ideal Parts Manager:

• Customer focussed
• Leader not a Manager
• Commercially astute with the ability to think strategically
• Strong problem-solving skills
• Ability to communicate and engage with people across all levels
• A dynamic personality with the attitude to always do better

BENEFITS:

• £28k - £33k

• Private Medical
• Life Assurance
• Training and Development
• Contributory Pension Scheme
• Internal progression
• To be a part of an innovative and technologically advanced company
• 25 Days Annual Leave & Statutory Holidays

HOW TO APPLY:

To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Taher Rahman at our Leicester office / .