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Operational Risk Manager

The Curve Group
Milton Keynes, UK
Closing date
25 Nov 2020

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Job Details

About us

Gatehouse Bank is a subsidiary of Gatehouse Financial Group Limited, which is a holding company for Gatehouse Bank (based in London and Milton Keynes) and Gatehouse Capital (based in Kuwait). Gatehouse Bank is a Shariah-compliant bank offering savings products and finance for UK commercial and residential real estate, in addition to sourcing and advising on UK real estate investments with a focus on the build to rent sector.

Role purpose

To effectively support manage the Bank's approach to Ist Line Operational Risk
Key responsibilities
  • Enhance the bank's control framework by carrying out assurance of control testing across all functions
  • Support the Operations Manager Account Servicing and Head of Operations to manage monitoring of operational processes, including their adequacy and effectiveness.
  • Test adherence to policies and risk appetite including escalation via appropriate channels
  • Assess the risks associated with 1LoD business line activities and assist in compiling and maintaining a complete control framework for risk management activities. Support the colleagues to identify risks from 1LOD.
  • Undertake quality controls testing reviews via regular testing of key controls, independent validation of Quality Controls and Assurance activities performed by the business. Ensure the delivery of the QC Checks across the function in line with agreed framework.
  • Support the monitoring of output from all 1LoD areas to identify potential operational risks and, where possible, ensure appropriate mitigating actions are in place, including recommendations for remediation, improvement of controls, staff training or coaching. Proactively identify process improvement/best practice and share as appropriate.
  • Assure remediation of control failures and compliance breaches.
  • Support the heads of business lines and Operations to develop, implement and review Key Risk Indicators (KRIs) and risk appetite metrics in accordance with bank's Risk Appetite.
  • Support colleagues Risk & Control Self Assessments to ensure all processes are captured. Manage and oversee the development, design, and control monitoring of the Operations function RCSAs.
  • Be responsible for building, developing and maintaining effective relationships with colleagues across the business's areas and with counterparts in other functions such as Operational Risk and Assurance and Compliance
  • Produce high quality reports/presentation packs for sharing with key stakeholders; Maintain a full audit trail with clear records to support review conclusions, stored in accordance with the bank's records management conventions
  • Ensure all Risk Events are raised appropriately by the business, documented and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail is established, and trend analysis is undertaken
  • Any other duties that may arise and requested of from line manager

Skills required
  • Good working knowledge of MS Office applications (Excel, Word, PowerPoint as a minimum)
  • Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model
  • Understanding of compliance with group policies including Conduct Risk
  • Excellent attention to detail with a 'can do' attitude and strong team skills
  • Ability to think creatively when resolving problems and/or identify alternatives where established procedures may not exist, ensuring an improved customer experience
  • Strong communication (written and oral) and organisational skills
  • Able to work under pressure, whether alone or as part of a small team
  • Willingness to challenge, collaborate and adapt
  • A professional and well-presented self-starter requiring leadership skills, including the ability to manage risk, compliance, and control activities.
  • Considerable knowledge and experience of best practice and governance frameworks, methodologies, and emerging practice, in relation to the UK regulated financial services context.
  • Skilled communicator with the ability to influence and motivate others.
  • Problem-solving and decision-making skills, with the ability to analyse complex information to identify the key issue/action and drive resolution.
  • Knowledge and understanding of risk control arrangements.
  • Knowledge of regulatory environment and key regulatory regimes
Additional Details
We offer highly attractive reward package; the typical benefits include:
  • 25 days holiday entitlement increasing with service
  • Pension Plan
  • Private medical insurance

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed by using this link https://privacy-policy/
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