IT Systems Engineer

IT Systems Engineer

£25,000 with a £5000 performance related bonus

Hargreaves Recruitment are working with an outstanding employer that, through natural growth, are looking to expand their team

They offer an excellent bonus structure, a structured development and progression programme and a role that will provide you with full autonomy and a great client base that you will be working with on a daily basis

The role is Midlands based and predominantly in Derby, although there may be opportunities to go further afield.

Roles and responsibilities:-

- Providing customers with remote technical support

- Visiting customer sites to complete IT service requests

- Ensuring all actions are logged and managed via the IT helpdesk

- Prioritising and managing your own workload to ensure the most effective customer service is provided

- Proactively monitoring, error logging, fault tracking and problem management to ensure optimum service availability

- Managing fundamental IT processes such as starter/leaver, asset tracking and service provisioning

Required attributes or experience:-

- 1 to 3 years experience in an IT role

- Full UK driving license and access to a vehicle

- Great communication/customer service skills both verbally and written

- Excellent attention to detail

- Good logic and problem-solving abilities

- Ability to work well under pressure both autonomously and as part of a team

- Genuine interest in IT

Desirable attributes or experience:-

- 1st line or 2nd line IT support experience

- Networking experience with an understanding of WAN/LAN/WLAN, routing, NAT, network diagnostics

- Windows Server (2019/2016/2012 R2/2012/2008 R2) experience with an understanding of DHCP, DNS, Group Policy, RRAS

- Exchange Server (2016/2013/2010)

- Office 365